Open to opportunities

mohamed fathi

@mohamedfathi

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Results-driven International Account Advisor with a focus on client satisfaction.

Egypt

Message

What I'm looking for

I am seeking a role that values client relationships and offers opportunities for professional growth.

I am an International Account Advisor with over two years of experience in client relationship management and process optimization. My journey has been marked by a commitment to enhancing customer satisfaction and developing effective sales strategies. I am fluent in both Arabic and English, which allows me to build strong relationships with clients from diverse backgrounds.

Currently, I work with Vodafone UK, where I have streamlined internal account management processes, reducing query resolution time by 15% and achieving a 90% retention rate through proactive issue resolution. My previous experience as an English Instructor and Store Manager has further honed my skills in team leadership and customer engagement, ensuring that I consistently deliver personalized solutions that meet client needs.

Experience

Work history, roles, and key accomplishments

Current

International Account Advisor

Current

Vodafone UK

Mar 2023 - Dec 2024 (1 year 9 months)

Streamlined internal account management processes, reducing query resolution time by 15% and improving team productivity. Enhanced client satisfaction for international accounts, achieving a 90% retention rate through proactive issue resolution. Utilized CRM software (Salesforce) to track client interactions and deliver personalized solutions.

Account Management Customer Relationship Management Salesforce Customer Retention Problem Solving Relationship Building Data Analysis

English Instructor

Not Courses Academy

May 2021 - Feb 2023 (1 year 9 months)

Designed and delivered customized lesson plans for 50+ students, improving comprehension rates by 20% through adaptive teaching methods. Collaborated with colleagues to develop course materials, enhancing student engagement and learning outcomes.

Teaching Curriculum Development Lesson planning Collaboration Communication

Store Manager

BIM

Aug 2017 - Jan 2021 (3 years 5 months)

Managed daily operations for a store with $500,000 annual revenue, maintaining 98% customer satisfaction ratings. Led a team of 6 employees, implementing training programs that improved staff performance.

Operations Management Customer Service Team Leadership Training Performance