Mohamed Faleel

Spearheaded onboarding, training, and mentorship for client services teams, improving team performance and adherence to policies while resolving escalations and driving client satisfaction and retention.

Led day-to-day client services operations, enforced compliance with company procedures, mentored staff, prioritized production workflows, and managed high-level client escalations.

Managed multiple client accounts concurrently, produced client-facing materials, maintained account documentation, delegated tasks to meet deadlines, and resolved client complaints.

Maintained client relationships and coordinated with onshore/offshore stakeholders to meet operational objectives; managed clients with revenues over $150,000 and prioritized retention.

Managed receivables and collections to meet targets, reviewed account statements and balance sheets, and optimized collection strategies through team collaboration.

Executed marketing programs and business solutions to increase company exposure and sales, ensured brand consistency, and collaborated with production teams to market services.

Handled high-volume inbound/outbound customer calls, resolved complaints efficiently in a fast-paced call center, and documented customer inquiries to improve service quality.

Delivered digital marketing presentations to executives, managed website content and client outreach, and collaborated with sales to prospect and qualify customers.

Completed a Master of Business Administration focused on strategic planning, financial management, marketing, entrepreneurship, and change management.

Completed GCSE curriculum under Pearson Edexcel during secondary education.