Open to opportunities

Mohamed Benali

@mohamedbenali1

Appointment Setter and client acquisition specialist turning cold prospects into booked meetings with CRM pipeline management.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced, target-driven role where I can drive new-client acquisition through outbound prospecting and cold/warm calling, identify decision-makers, and manage a well-kept CRM pipeline to book high-quality appointments.

I’m a results-driven Appointment Setter and Client Acquisition Specialist focused on acquiring new clients through outbound prospecting, cold calling, and lead generation. I identify and reach decision-makers quickly, build rapport fast, and convert cold prospects into qualified, booked appointments for the sales team.

At Askweb, I’ve consistently met and exceeded monthly new-client acquisition and appointment-booking targets. I qualified prospects by confirming interest, budget, and decision-making authority, handled objections confidently, and kept a clean, organized pipeline by managing and updating CRM records daily.

I also bring strong call center experience as a Call Center Agent at Vetrib, supporting customers through inbound and outbound calls and resolving issues via phone, email, and chat. I document interactions in CRM systems, follow up on requests, and maintain performance targets for customer satisfaction and response time in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Vetrib

Jan 2023 - Present (3 years 6 months)

Handled inbound and outbound calls to support customers with inquiries and resolve issues. Provided solution-oriented customer service, documented interactions in CRM systems, and followed up on customer requests while meeting customer satisfaction and response-time targets.

Inbound Calls Customer Service Problem Solving CRM Systems

Current

Appointment Setter

Current

Askweb

Jan 2020 - Present (6 years 6 months)

Prospected and cold-called potential clients to generate interest and grow the client base. Identified decision-makers, qualified leads by confirming interest and authority, booked sales appointments, and maintained CRM records while handling objections and coordinating handoff to sales.