Open to opportunities

Adedoyin Oluwadaisi

@adedoyinoluwadaisi

Message

Results-driven appointment setter and call center specialist driving qualified leads and conversions.

Zimbabwe

Message

What I'm looking for

I’m looking for a target-driven appointment setting role where I can qualify leads, handle objections, and schedule bookings at scale. I thrive with clear KPIs, strong CRM processes, and coaching that helps me improve conversions and customer satisfaction.

I’m a results-driven Appointment Setter and Call Center Specialist with 4+ years of experience in high-volume inbound and outbound calling. I focus on lead qualification, persuasive conversations, and objection handling that turn prospects into qualified appointments.

In my current role, I manage 100–150 inbound calls daily for final expense life insurance inquiries, qualify leads through income verification and eligibility screening, and achieve a 40–50% transfer rate to licensed advisors. I also schedule 15–30 appointments per day and document 100% of interactions in CRM systems to consistently meet call, conversion, and compliance KPIs.

Previously, I worked as an Outbound Officer and Telemarketer, conducting cold and warm outreach, running structured discovery, and overcoming objections around pricing, coverage, and trust to improve appointment acceptance rates. I bring a customer-first mindset from earlier customer service work—handling inbound questions across phone, email, and social media, improving first-contact resolution to 80%, and increasing retention by 20%.

Experience

Work history, roles, and key accomplishments

Current

Inbound Lead Qualification

Current

Call Experts

Jan 2025 - Present (1 year 5 months)

Handled 100–150 inbound calls daily for final expense life insurance, qualifying leads via income verification, medical screening, and payment confirmation. Scheduled 15–30 appointments per day and achieved a 40–50% transfer rate to licensed advisors while documenting 100% of interactions in CRM to meet KPIs and compliance requirements.

Inbound Calls Appointment Scheduling Lead Qualification Objection Handling Customer Support

Outbound Officer

The Co-operators

Jan 2023 - Jan 2025 (2 years)

Conducted high-volume outbound calls to promote insurance and financial products by qualifying leads and scheduling appointments for licensed advisors. Used discovery questions and active listening to improve appointment acceptance rates, handled objections on pricing/coverage/trust, and maintained accurate CRM follow-ups to support pipeline growth.

Outbound Calling Lead Qualification Appointment Setting Objection Handling Discovery Calls

Customer Service Officer

Spark & Cleanse Cleaning Service

Jan 2021 - Jan 2022 (1 year)

Managed inbound customer inquiries via phone, email, and social media, achieving 80% first-contact resolution. Coordinated bookings with field teams and resolved customer issues quickly, increasing customer retention by 20%.

Inbound Customer Support Booking Coordination Customer Retention Time Management

Telemarketer

Clin Clia Cleaning Service

Jan 2022 - Present (4 years 5 months)

Executed outbound cold calls to promote cleaning services and secured qualified appointments at a pace of 35–40 calls per day. Maintained CRM records of leads and outcomes, addressed objections about value and reliability, and improved confidence by resolving questions on pricing, scheduling, and safety protocols.

Cold Calling Appointment Setting Lead Qualification Objection Handling Sales Target Achievement