Open to opportunities

Mohamed Anany

@mohamedanany

Message

I resolve enterprise technical escalations across AI, cybersecurity, networking, and B2B SaaS.

Egypt

Message

What I'm looking for

I'm looking to move into technical account management or customer success at a product-led B2B software company, where I can combine enterprise escalation ownership, onboarding, technical documentation, and customer growth support.

At Chatbase, I serve as the primary technical escalation point for a global AI support-agent customer base, resolving 180+ monthly tickets across LLM behavior, RAG quality, APIs, integrations, and billing while maintaining 93% CSAT.

I've supported enterprise customers across cybersecurity, telecom, networking, and physical security at NetWitness, Orange Business, Hikvision, and WinFi Solutions. My work includes high-severity incident resolution, root-cause analysis, onboarding, deployments, documentation, release validation, and turning recurring issues into permanent product fixes.

I also bring experience leading network engineers, delivering infrastructure projects end to end, qualifying support-led enterprise opportunities, and translating technical product releases into customer-facing content. I'm CCNP certified and focused on technical account management or customer success in product-led B2B software.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Support Engineer

Current

Chatbase

Oct 2025 - Present (11 months)

Primary technical escalation point for a global customer base as the platform grew to $12M ARR, focused on activation, resolution speed and retention of paying accounts. Resolve 180+ tickets per month spanning LLM behaviour, RAG retrieval quality, agent configuration, REST API integrations and Stripe billing, holding 93% CSAT.

LLM RAG REST APIs Stripe Intercom Zendesk Technical Documentation Lead Qualification

Education

Degrees, certifications, and relevant coursework

German University in Cairo

Bachelor of Science, Information Engineering and Technology

2017 - 2022

Grade: 1.9 (German scale)

Activities and societies: President, The Insider Newspaper (2020); Team Leader, IEEE APS Conference (2018); Head of Events Planning, The Insider (2018); GUC Orientation Info Center (2018–19).

Pursued a Bachelor of Science in Information Engineering and Technology with a focus on Networks Engineering, graduating with a GPA of 1.9 on the German scale. Completed a thesis on Energy Consumption Analysis in LoRa LPWANs, achieving a final grade of A+.