@omarehab1
Technical Support Engineer at Orange Business who handles Cisco network incidents and streams YouTube audio in a Discord app.
EgyptAt Orange Business, I handle Level 1 networking issues for Philip Morris International across Cisco LAN, WAN, WLAN, SD-WAN, and firewall services. I also handle high-severity incidents and coordinate shift-level ticket queues for a team of nine engineers.
I built a Discord app that streams YouTube audio to voice channels, using Python, yt-dlp, Terraform, and AWS. I hold AWS Developer Associate, AWS Solutions Architect Associate, AWS Cloud Practitioner, and Linux Essentials certifications.
Work history, roles, and key accomplishments
Handled level 1 networking issues for Philip Morris International across 650+ sites. Held crises handler position for high-severity incidents and orchestrated shift-level management for a team of nine engineers.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Electronics and Communication Engineering
2015 - 2020
Grade: 3.04
Bachelor's degree in Electronics and Communication Engineering from Misr International University, Cairo, Egypt, with a GPA of 3.04.
Software and tools used professionally
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