Open to opportunities

Ziad Montaser

@ziadmontaser

Message

I resolve enterprise IT incidents across Linux, Windows, AWS, and cloud monitoring platforms.

Egypt

Message

What I'm looking for

I'm looking to support enterprise systems where I can resolve incidents, improve service reliability, monitor cloud environments, and help teams deliver strong customer experiences.

I'm currently leading technical support for enterprise clients at CME, resolving hardware, software, networking, and operating system issues across Linux and Windows while monitoring systems for uptime and performance.

At CEQUENS, I reduced issue resolution time by 30% through process optimization and quality-focused support operations. I monitored cloud services and traffic with AWS and Datadog, managed requests through JIRA and Freshdesk, and worked with engineering teams and enterprise clients to resolve incidents.

I've also supported banking systems at QNB Alahly and delivered on-site IT support for the Africa U-23 Cup of Nations, improving event technology uptime by 15%.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

CME

Mar 2023 - Present (3 years 5 months)

Leading technical support for enterprise clients focusing on maximizing performance and customer satisfaction. Provide support for hardware, software, networking, and operating system issues across Linux and Windows environments.