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Seif Eldin Essam

@seifeldinessam

Senior Technical Support Engineer at NetWitness supporting enterprise SIEM deployments and troubleshooting security monitoring issues.

Egypt

Message

At NetWitness, I provide advanced technical support for enterprise SIEM deployments, troubleshooting log collection, parsing, integrations, and platform performance issues.

I also support platform upgrades, maintenance, and health monitoring, and investigate customer issues that affect security visibility and monitoring.

Previously, at VMware, I supported enterprise NSX-T deployments and troubleshot routing, switching, distributed firewall, and micro-segmentation issues. I also assisted customers with upgrades and migrations.

At Orange Business Services, I supported enterprise customer networks across services including MPLS, VPN, Internet, SD-WAN, and WAN. I also worked on routing, switching, QoS, connectivity, and incident management.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

NetWitness

Jul 2024 - Present (2 years 3 months)

Provided advanced technical support for enterprise SIEM deployments, troubleshooting log collection, parsing, integrations, and platform performance issues. Supported upgrades, maintenance, and health monitoring activities.

SIEM Troubleshooting Log Collection Parsing Integration Platform Performance Upgrades Maintenance Health Monitoring Security Monitoring

Network Virtualization Engineer Level 2

VMware

Dec 2022 - Jul 2024 (1 year 7 months)

Supported enterprise NSX-T deployments, troubleshooting routing, switching, distributed firewall, and micro-segmentation issues. Assisted customers with upgrades and migrations.

NSX T Routing Switching Distributed Firewall Micro Segmentation Upgrades Migration Virtual Networking Security

Network Support Expert

Orange Business Services

Jan 2021 - Dec 2022 (1 year 11 months)

Provided advanced troubleshooting for enterprise customer networks and managed services, working across MPLS, Layer 2 VPN, Layer 3 VPN, Internet, SD-WAN, and WAN services. Investigated complex routing, switching, QoS, and connectivity issues, and coordinated with vendors and internal teams to resolve critical incidents.

MPLS L2VPN (VPLS EoMPLS)L3VPN Internet SD WAN WAN Routing Switching QoS Connectivity Incident Management Vendor coordination

Technical Support Engineer

Orange Business Services

Aug 2018 - Jan 2021 (2 years 5 months)

Provided first-line technical support for enterprise customer networking services, performing troubleshooting for routing, switching, WAN, and connectivity incidents. Escalated complex issues to higher support levels while maintaining customer communication and monitoring service incidents to ensure timely resolution according to SLAs.

Routing Switching WAN Connectivity Troubleshooting Escalation Management Client Communication SLA Management

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor's degree, Communications and Electronics Engineering

Grade: Excellent

Activities and societies: Graduation Project: Wi-Fi Offloading.

Bachelor's degree in Communications and Electronics Engineering from the Faculty of Engineering, Ain Shams University, graduated in 2018 with an Excellent grade.