Open to opportunities

Mohamed Amine Salem

@mohamedaminesalem

Message

Customer-focused call center agent delivering quality service and resolved complaints.

Tunisia

Message

What I'm looking for

I’m looking for a role where I can deliver reliable customer support, handle requests and complaints professionally, and maintain strong quality and performance—while working in a team that values discipline, safety, and continuous improvement.

I’m a customer-focused call center agent with experience handling incoming calls, providing clear information about services and products, and managing complaints with professionalism and courtesy. I take pride in meeting the quality and performance objectives set by my company.

Before my call center work, I built a strong foundation in security and on-site service at Monoprix, where I handled surveillance, access control, emergency response, and conflict resolution while working closely with store leadership and the authorities. Earlier, I worked as a heavy vehicle washing agent, ensuring vehicles were cleaned and inspected safely by following hygiene and safety standards and organizing work for fast, high-quality service.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Concentrix

Jan 2023 - Jan 2025 (2 years)

Handled inbound calls, provided clear information about services and products, and managed customer complaints with professionalism and courtesy. Met the company’s quality and performance objectives.

Inbound Calls Customer Service Complaint Resolution Professional communication Call Center Operations

Security Agent

Monoprix

Jan 2020 - Jan 2022 (2 years)

Monitored and observed store activity, controlled access, and intervened when incidents occurred to maintain a safe commercial environment. Collaborated with store management and local authorities and resolved on-site conflicts when needed.

Surveillance Access Control Incident Response Emergency Intervention Conflict Resolution Team Collaboration

Heavy Truck Wash Agent

Monoprix

Jan 2017 - Jan 2019 (2 years)

Cleaned and maintained heavy trucks and company vehicles using appropriate equipment and products to ensure safe, effective washing. Performed visual inspections to identify anomalies and followed hygiene and safety standards while organizing work for timely service.

Safety Compliance