Mohamed Amine Salem
@mohamedaminesalem
Customer-focused call center agent delivering quality service and resolved complaints.
What I'm looking for
I’m a customer-focused call center agent with experience handling incoming calls, providing clear information about services and products, and managing complaints with professionalism and courtesy. I take pride in meeting the quality and performance objectives set by my company.
Before my call center work, I built a strong foundation in security and on-site service at Monoprix, where I handled surveillance, access control, emergency response, and conflict resolution while working closely with store leadership and the authorities. Earlier, I worked as a heavy vehicle washing agent, ensuring vehicles were cleaned and inspected safely by following hygiene and safety standards and organizing work for fast, high-quality service.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Concentrix
Jan 2023 - Jan 2025 (2 years)
Handled inbound calls, provided clear information about services and products, and managed customer complaints with professionalism and courtesy. Met the company’s quality and performance objectives.
Security Agent
Monoprix
Jan 2020 - Jan 2022 (2 years)
Monitored and observed store activity, controlled access, and intervened when incidents occurred to maintain a safe commercial environment. Collaborated with store management and local authorities and resolved on-site conflicts when needed.
Heavy Truck Wash Agent
Monoprix
Jan 2017 - Jan 2019 (2 years)
Cleaned and maintained heavy trucks and company vehicles using appropriate equipment and products to ensure safe, effective washing. Performed visual inspections to identify anomalies and followed hygiene and safety standards while organizing work for timely service.
Education
Degrees, certifications, and relevant coursework
Lycée Tunisien de Doha
Baccalauréat (Mathematics), Mathematics
2011 - 2012
Completed the Baccalauréat in Mathematics at Lycée Tunisien de Doha from 2011 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Mohamed Amine?
You can contact Mohamed Amine and 90k+ other talented remote workers on Himalayas.
Message Mohamed AmineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
