I've delivered first- and second-level IT support for AEG Electrolux in Germany, resolving incidents and change requests through ServiceNow while supporting ERP, CRM, PIM, and WMS systems.
I maintain laptop and equipment inventory, troubleshoot LAN, WLAN, VoIP, printers, smartphones, SAP, PowerBI, JIRA, and meeting-room A/V equipment. I also develop documentation and process guides that align with business workflows.
As an independent IT Support Consultant, I've supported clients in Germany and the U.S. with Microsoft 365, SAP, and Dynamics AX, while managing ticket-based work and user training across cross-cultural teams.
My background also includes teaching NATO forces to operate and maintain encrypted communications equipment and managing military-grade radio communications in active combat zones.
