Moesha AMA
Open to opportunities

Moesha A

@moeshaa

Dedicated psychology professional with strong customer service skills.

Zimbabwe
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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and hardworking professional with a Master’s degree in Psychology from SWPS University, Poland. My academic background has greatly enhanced my people management and communication skills, allowing me to connect well with others in diverse environments. I have extensive experience in customer service, having worked in roles that required both chat and call support, as well as team management.

Throughout my career, I have demonstrated a passion for customer satisfaction and always strive to create positive, solution-oriented interactions. My experience as a Financial Crime Analyst at Revolut Fintech involved analyzing financial documents and ensuring compliance with regulatory requirements, while also training new members in company protocols. Additionally, my volunteer work with Child Welfare Protection Services has allowed me to provide psychological and emotional support to street children, helping them transition into safe environments.

I thrive in multicultural workplaces and am always eager to grow and learn new skills. I am available to start immediately and am excited about the opportunity to bring my energy and commitment to a new team.

Experience

Work history, roles, and key accomplishments

CS
Current

Psychology Volunteer

Child Welfare Protection Services

Feb 2025 - Present (5 months)

Provided psychological and emotional support to street children, offering guidance and assistance in rebuilding their lives. This role involved counseling, family reunification efforts, and helping children transition into safe environments, education, or employment opportunities.

BI

Part-time Receptionist / Front Desk

Bard Santner Markets Inc

Apr 2025 - May 2025 (1 month)

Greeted and welcomed visitors in a courteous and professional manner, promptly answering and directing phone calls, and maintaining front desk security and access logs. Managed appointments and meeting room schedules, handling administrative tasks such as data entry, filing, and email correspondence.

RF

Financial Crime Analyst/Trainer

Revolut Fintech

Apr 2022 - Dec 2024 (2 years 8 months)

Analyzed financial documents, monitored transactions for suspicious activity, and conducted root cause analysis to ensure compliance with regulatory requirements. Onboarded and trained new team members, developing and improving training materials and internal protocols.

CC

Customer Relations Manager

Chisipite Medical Centre

Feb 2019 - Apr 2019 (2 months)

Managed appointments, handled patient inquiries, and maintained records to ensure smooth front desk operations. This role also involved social media page management, communication with patients, processing payments, and handling medical aid claims.

Education

Degrees, certifications, and relevant coursework

SWPS University logoSU

SWPS University

Master of Arts, Psychology

Completed a Master of Arts in Psychology, focusing on advanced psychological theories and research methodologies. Developed strong analytical and research skills applicable to various psychological domains.

AU

AEH University

Bachelor's, Psychology

Obtained a Bachelor's degree in Psychology, building a strong foundation in core psychological principles and research methods. Engaged in coursework covering cognitive, developmental, and social psychology.

SC

Speccis College

Cambridge A Levels, General Studies

Activities and societies: Subjects: Business studies, English language, Geography

Completed Cambridge A Levels, specializing in Business Studies, English Language, and Geography. Developed critical thinking and analytical skills through rigorous academic coursework.

DH

Dominican Convent Harare

Cambridge O Levels, General Studies

Achieved Cambridge O Levels, covering a broad curriculum of subjects. Built a solid academic foundation and developed essential study habits.

Tech stack

Software and tools used professionally

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Moesha A - Psychology Volunteer - Child Welfare Protection Services | Himalayas