Moesha A
@moeshaa
Dedicated psychology professional with strong customer service skills.
What I'm looking for
I am a dedicated and hardworking professional with a Master’s degree in Psychology from SWPS University, Poland. My academic background has greatly enhanced my people management and communication skills, allowing me to connect well with others in diverse environments. I have extensive experience in customer service, having worked in roles that required both chat and call support, as well as team management.
Throughout my career, I have demonstrated a passion for customer satisfaction and always strive to create positive, solution-oriented interactions. My experience as a Financial Crime Analyst at Revolut Fintech involved analyzing financial documents and ensuring compliance with regulatory requirements, while also training new members in company protocols. Additionally, my volunteer work with Child Welfare Protection Services has allowed me to provide psychological and emotional support to street children, helping them transition into safe environments.
I thrive in multicultural workplaces and am always eager to grow and learn new skills. I am available to start immediately and am excited about the opportunity to bring my energy and commitment to a new team.
Experience
Work history, roles, and key accomplishments
Psychology Volunteer
Child Welfare Protection Services
Feb 2025 - Present (5 months)
Provided psychological and emotional support to street children, offering guidance and assistance in rebuilding their lives. This role involved counseling, family reunification efforts, and helping children transition into safe environments, education, or employment opportunities.
Part-time Receptionist / Front Desk
Bard Santner Markets Inc
Apr 2025 - May 2025 (1 month)
Greeted and welcomed visitors in a courteous and professional manner, promptly answering and directing phone calls, and maintaining front desk security and access logs. Managed appointments and meeting room schedules, handling administrative tasks such as data entry, filing, and email correspondence.
Financial Crime Analyst/Trainer
Revolut Fintech
Apr 2022 - Dec 2024 (2 years 8 months)
Analyzed financial documents, monitored transactions for suspicious activity, and conducted root cause analysis to ensure compliance with regulatory requirements. Onboarded and trained new team members, developing and improving training materials and internal protocols.
Customer Relations Manager
Chisipite Medical Centre
Feb 2019 - Apr 2019 (2 months)
Managed appointments, handled patient inquiries, and maintained records to ensure smooth front desk operations. This role also involved social media page management, communication with patients, processing payments, and handling medical aid claims.
Education
Degrees, certifications, and relevant coursework
SWPS University
Master of Arts, Psychology
Completed a Master of Arts in Psychology, focusing on advanced psychological theories and research methodologies. Developed strong analytical and research skills applicable to various psychological domains.
AEH University
Bachelor's, Psychology
Obtained a Bachelor's degree in Psychology, building a strong foundation in core psychological principles and research methods. Engaged in coursework covering cognitive, developmental, and social psychology.
Speccis College
Cambridge A Levels, General Studies
Activities and societies: Subjects: Business studies, English language, Geography
Completed Cambridge A Levels, specializing in Business Studies, English Language, and Geography. Developed critical thinking and analytical skills through rigorous academic coursework.
Dominican Convent Harare
Cambridge O Levels, General Studies
Achieved Cambridge O Levels, covering a broad curriculum of subjects. Built a solid academic foundation and developed essential study habits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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