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Adi Bencun

@adibencun

QA/Configuration Specialist at PersonifyHealth, improving SOPs and quality for a personalized health and well-being platform.

Bosnia and Herzegovina

Message

What I'm looking for

I'm available for remote opportunities via Independent Contractor (B2B) agreements.

At PersonifyHealth, I assure quality control and timely, accurate digital solutions for a personalized health-care and well-being platform. I collaborate with teams in the U.S. and Bosnia and Herzegovina, and provide actionable feedback to improve standard operating procedures.

At BlueLinkInternationalCZ, I assisted more than 50 customers daily with luxury-fashion shopping decisions and resolved complaints through CRM, email, and phone. I also conducted personalized email outreach and processed client compensation claims in line with airline policies and regulations.

At AT&T, I resolved customer queries, complaints, and billing and payment issues, and performed network checks. My studies in management, organization, and human resources included qualitative research on nutrition and health and well-being.

Experience

Work history, roles, and key accomplishments

Current

QA/Configuration Specialist

Current

PersonifyHealth

Nov 2024 - Present (1 year 10 months)

Assuring quality control and timely, accurate digital solutions on a personalized healthcare and well-being platform for 7,000+ organizations. Collaborating with cross-functional teams to deliver solutions that allow members to track healthy habits and activity, receive points, and turn them into rewards.

Quality Assurance Configuration Cross Functional Collaboration Process Improvement Digital Solutions

Client Advisor

BlueLink International CZ

Oct 2023 - Apr 2024 (6 months)

Assisted 50+ customers daily in the luxury-fashion market, resolving complaints via CRM/email/phone to ensure high client satisfaction and retention. Conducted personalized marketing outreach and processed client compensation claims in compliance with airline policies.

Customer Relationship Management CRM Email Communication Complaint Resolution Marketing Outreach Compliance

Customer Relations & Retention

AT&T

Feb 2023 - Aug 2023 (6 months)

Resolved between 200 and 300 queries per month in a dynamic call center environment with U.S. time zones. Performed targeted upselling, resolved customer complaints, conducted network checks, and provided billing and payment assistance.

Client Relations Retention Upselling Complaint Resolution Network Troubleshooting Billing Support

Education

Degrees, certifications, and relevant coursework

University of Maribor

Master's degree, Management, Organization, and Human Resources

2019 - 2025

Grade: 8.2/10

Activities and societies: Erasmus+ in Zagreb, Croatia (2020/21) and Porto, Portugal (2022). Member of BEST, Croatian Student Association, ESN, and ESN basketball team.

Master's degree in Management, Organization, and Human Resources. Conducted qualitative analysis with a survey and authored a thesis on the importance of nutrition in a holistic approach to health and well-being.