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Ajra Agic

@ajraagic

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I build reliable web, mobile, and API quality through manual and automated testing.

Bosnia and Herzegovina

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What I'm looking for

I'm looking for a QA-focused role where I can strengthen quality across the SDLC through manual testing, Playwright automation, reliable CI/CD execution, and close collaboration with development, DevOps, and product teams.

At HTEC Group, I develop test strategies, plans, and cases that support full functional coverage across the SDLC. I validate application behavior through manual and exploratory testing, analyze requirements, and identify edge cases.

I've implemented UI automation with Playwright to increase regression coverage, built and maintained an automation repository with DevOps teams, and configured Jenkins pipelines for automated UI and regression testing on internal servers.

Previously at Foreo, I collaborated with QA engineers and development teams to design test plans, execute exploratory testing, document defects, and support root-cause analysis.

With 4+ years in quality assurance and customer support, I bring a practical, detail-oriented approach to testing, clear defect reporting, and effective collaboration across QA, development, DevOps, and product teams.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Analyst

Current

HTEC Group

Jan 2022 - Present (4 years 7 months)

Developed and executed test strategies, plans, and cases for full functional coverage. Implemented UI test automation with Playwright, configured Jenkins pipelines, and maintained test stability.

Manual Testing Exploratory testing Test Cases Test Planning Test Strategy Root Cause Analysis Playwright Jenkins Testing Automation Regression Testing UI Testing

Quality Assurance Analyst

Foreo

Jan 2021 - Dec 2022 (1 year 11 months)

Collaborated with QA engineers to design and maintain test strategies, test plans, and test cases. Executed manual and exploratory tests, identified and tracked defects, and assisted in root cause analysis.

Manual Testing Exploratory testing Test Cases Test Planning Test Strategy Root Cause Analysis

Customer Support Agent

Mplus Group

Jan 2019 - Dec 2021 (2 years 11 months)

Handled customer inquiries via email, chat, and phone, resolving issues related to orders, payments, and service requests. Ensured compliance with policies and met KPIs.

Customer Support Problem Solving KPI Management