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Emina Čustović

@eminaustovi

Senior QA Analyst / Programmer at SQA Consulting SEE, personalizing a Banking System Aspect web application and implementing SQL reports.

Bosnia and Herzegovina

Message

What I'm looking for

I’m looking to apply my academic background and knowledge of application development, database design, and programming to companies’ organizational solutions.

At SQA Consulting SEE, I analyze microfinance systems and personalize the Banking System Aspect web application to the company’s needs. I also implement SQL reports and .NET web apps for teams involved in operations, management, and marketing.

At Zilch, I led application support activities and coordinated troubleshooting of application-related issues. I provided user support, investigated incidents, and worked with technical teams on resolution and root-cause investigation.

At WizardHealth, I worked on a healthcare industry project, developing and maintaining web applications and their features. Earlier, at ZenDev, I developed and customized themes and e-store functionality.

Experience

Work history, roles, and key accomplishments

Current

Senior QA Analyst / Programmer

Current

SQA Consulting SEE

Nov 2020 - Present (6 years)

Analyzed microfinance systems and personalized Banking System Aspect web application to company needs. Implemented SQL reports and .NET web apps for operations, management, and marketing teams.

Python SQL Power BI JavaScript .NET C#Git Security Tools

Application Support Team Lead

Zilch

Jul 2024 - Sep 2026 (2 years 2 months)

Led application support activities and coordinated troubleshooting of application-related issues. Provided IT support and resolved technical problems, escalating complex incidents when required.

Application Support Troubleshooting Incident Management Root Cause Analysis Communication Skills

Customer Service Representative

NEAR Protocol

Jan 2023 - Mar 2024 (1 year 2 months)

Interacted with customers to provide support about NEAR Protocol products or services. Utilized product knowledge to answer inquiries or escalate to appropriate personnel.

Zendesk SQL C#Tableau Customer Support

Software Developer

WizardHealth

Aug 2019 - Sep 2020 (1 year 1 month)

Worked on a healthcare industry project, developing and maintaining robust, scalable systems. Built, tested, deployed, and maintained new features on web applications.