As a Freelance Business Analyst, I analyze clients’ business problems and gather relevant data to support problem-solving. I conduct market and consumer surveys and turn the findings into strategies and data-driven solution alternatives.
I develop implementation timelines and supporting requirements, coordinate with business functions and stakeholders, and oversee implementation. I also prepare outcome reports and final recommendations for clients.
At Politeknik Negeri Malang, I managed curriculum document collection, labeling, and naming, and served on the department’s internal audit team. I also coordinated with administrative staff to share up-to-date information with lecturers and students.
Earlier, at PT Permata Bank Tbk, I reviewed and communicated service SOPs, monitored their implementation across branches, and collaborated with the product team on testing new products. I also served walk-in customers and marketing referrals, using a KYC approach to understand their needs and recommend suitable products.
