Nicholas User

Managed operational workflows for a portfolio of corporate clients, ensuring compliance and smooth execution of banking products. Streamlined communication between internal teams to accelerate client requests and reduce processing delays.

Performed route optimisation analysis using Excel, balancing cost, speed, and product shelf-life for shipments. Identified inefficiencies in scheduling workflows and proposed solutions that improved reliability and lowered projected costs.

Managed digital campaign workflows, coordinating internal teams and external agencies to ensure timely execution and accurate performance tracking. Used Tableau and Google Analytics to monitor campaign performance and translate data into operational and marketing decisions.

Supported the strategic planning team in developing data-backed recommendations for brand campaigns. Participated in brainstorming sessions and internal reviews, strengthening analytical and presentation skills.

Prepared performance reports and handled backend execution tasks, ensuring timely delivery and operational alignment.

Conducted research and financial analysis supporting a restructuring proposal for Jababeka. Integrated insights into concise reports and strategic presentations for senior consultants.

Evaluated new courier partners for critical helicopter components, assessing compliance, SLA performance, and total cost. Negotiated vendor terms and collaborated with operations teams to ensure smooth dispatching and tracking.

Grade: 2:1 / Upper Second Class Degree

BA Business Management with 2:1 / Upper Second Class Degree.

Grade: 28 points

Completed International Baccalaureate with 28 points and IELTS with an overall band score of 7.5.