Open to opportunities

Mochammad Adam Alyafi

@mochammadadamalyafi

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Technical Support Engineer with 3+ years of IT experience.

Indonesia

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What I'm looking for

I am looking for a role that challenges my technical skills and offers growth opportunities in IT support and infrastructure management.

I am an Electrical Engineering graduate with over three years of experience in IT, specializing in Technical Support. My journey began at PT. Wowrack Indonesia, where I honed my skills in managing IT infrastructure, cloud solutions, and cybersecurity. I take pride in my ability to analyze complex problems and provide effective solutions, ensuring seamless business operations for my clients.

Throughout my career, I have developed a strong foundation in troubleshooting and customer support. I proactively monitor IT systems to prevent disruptions and educate clients on utilizing hosting panels like cPanel and Plesk. My commitment to continuous improvement is evident in my contributions to developing troubleshooting documentation and expanding knowledge bases, which enhance the efficiency of our support team.

In addition to my technical skills, I possess strong communication and teamwork abilities, which I believe are essential in delivering exceptional customer service. I am eager to leverage my expertise in a challenging role that allows me to further develop my skills while contributing to the success of the organization.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer (Tier 1)

PT. Wowrack Indonesia

Aug 2022 - Apr 2025 (2 years 8 months)

Conducted analysis and provided solutions for immediate problems, such as website/server downtime, DNS issues, unsent emails, blocked server access, and other related technical issues. Educated customers on efficient utilization of hosting panels like cPanel, Plesk, and WHM.

DNS CPanel Plesk Zabbix Nagios Troubleshooting Customer Support Linux

Fresh Graduate Development

PT. Wowrack Indonesia

Nov 2021 - Jul 2022 (8 months)

Completed basic training in IT infrastructure, including cloud and virtualization technologies, network fundamentals (TCP/IP, routing, DNS, VPN), Linux and Windows Server administration, and monitoring and security systems. Developed skills in ticket handling, troubleshooting, server monitoring, and understanding of deployment processes, Service Level Agreements (SLAs), and incident escalation.

Cloud Virtualization TCP IP DNS VPN Linux Server Administration Windows Server Troubleshooting SLA

Education

Degrees, certifications, and relevant coursework

State University of Surabaya

Bachelor of Education (B.Ed.), Electrical Engineering Education

Activities and societies: Active member of the campus robotics community, regularly participating in and winning championships at both regional and national robotics competitions.

Authored a thesis on the development of an IoT-based NodeMCU ESP32 microcontroller trainer kit for vocational schools, demonstrating 87% effectiveness in supporting the learning process. Contributed to an IoT-based automatic thermometer project with lecturers and Electrical Engineering students. I designed and implemented device communication protocols to facilitate online display of temperature m