Open to opportunities

Dede Apriansah

@dedeapr

Beginner Backend Developer learning Golang & Python. Passionate about building secure, scalable, and efficient web systems.

Indonesia

Message

What I'm looking for

I’m looking for a role where I can apply my skills in software development, particularly in backend or full-stack engineering. I value opportunities to work on challenging projects, collaborate with talented teams, and contribute to building scalable and efficient systems. I’m also looking for an environment that encourages continuous learning and professional growth.

I’m a passionate Backend Developer with a background in IT infrastructure and system operations. Previously worked at Indonet – A Digital Edge Company, supporting infrastructure operations and ensuring high system uptime. Currently learning Golang and Python to build secure, scalable, and high-performance backend systems. Experienced with RESTful APIs, MySQL, PostgreSQL, and basic frontend technologies (HTML, CSS, JavaScript). Interested in cloud computing, DevOps, and clean architecture. I enjoy solving technical problems, optimizing backend performance, and continuously improving my skills to create efficient and reliable systems.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer

Current

Indonet

Jan 2022 - Jan 2025 (3 years)

Maintained 99.9% uptime across 50+ cloud instances, reducing downtime incidents by 20% and improving client satisfaction scores. Supported 15+ client migrations to cloud platforms with zero critical failures.

Monitoring Virtualization Docker Alibaba Cloud Cloud Infrastructure Prometheus Security Center

Technical Support Engineer

Indonet

Jan 2018 - Dec 2022 (4 years 11 months)

Ensured 99.9% uptime across 200+ network devices, delivering 30+ weekly performance reports to clients, which improved transparency and reduced escalation rates by 15%.

System Administration Problem Solving Incident Management Communication Root Cause Analysis Deployment API Gateway

Technical Support Services

Indonet

Jan 2014 - Dec 2018 (4 years 11 months)

Resolved 100+ monthly IT support cases related to hardware, software, and network issues, maintaining an average resolution time under 2 hours and improving system reliability by 25%.

Software Hardware Networking Installation Troubleshooting Equipment Installation Routing

Client Support Specialist

Indonet

Jan 2012 - Dec 2014 (2 years 11 months)

Resolved 50+ client connectivity complaints monthly, reducing recurring issues by 25% and boosting customer satisfaction rating to above 90% through improved technical support and network configuration assistance.