Open to opportunities

Shaffa Ilham Adam

@shaffailhamadam

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I build and support reliable cloud, hosting, and Kubernetes infrastructure.

Indonesia

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What I'm looking for

I'm looking to build and improve reliable cloud and hosting infrastructure, automate operations, strengthen security, and solve complex production issues.

I've supported Linux and Windows hosting environments at Hosting.com, resolving server, DNS, email, database, security, and application issues across cPanel, Plesk, and SolidCP.

Previously at Niceday Nederland, I designed and maintained GCP infrastructure, Kubernetes clusters, and Docker environments. I used Terraform to reduce infrastructure deployment time by 30%, automated operations with Ansible and scripting, and helped achieve 99.9% uptime through monitoring and proactive maintenance.

My background also includes network operations and satellite communications, where I improved network performance, strengthened monitoring, and maintained disaster recovery procedures.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Hosting.com

Jan 2024 - Present (2 years 7 months)

Provide technical support and infrastructure troubleshooting for Linux and Windows hosting environments. Diagnose server issues, resolve application errors, manage hosting platforms, and assist customers with infrastructure-related problems.

Linux Windows CPanel Plesk SolidCP PHP Python Laravel WordPress DNS SPF DKIM DMARC SMTP MySQL PostgreSQL MongoDB Security

Cloud Infrastructure Engineer

Niceday Nederland

Sep 2022 - Dec 2023 (1 year 3 months)

Managed and optimized cloud infrastructure, containerized applications, and Kubernetes environments to improve reliability, security, and operational efficiency. Implemented Infrastructure as Code solutions using Terraform, reducing deployment time by 30%.

GCP Kubernetes Docker Terraform Ansible Python BASH C Grafana Prometheus OpsGenie Networking Security Monitoring

Network Operation Center Staff

Pasifik Satelit Nusantara

Jun 2021 - Sep 2022 (1 year 3 months)

Monitored and maintained network infrastructure while providing technical support for satellite communication systems and network operations. Improved network performance by 20% and achieved 99.8% uptime through proactive monitoring.

Network Monitoring Troubleshooting Incident Response Disaster Recovery System Administration

Telecommunications Engineer Intern

PT Industri Telekomunikasi Indonesia

Aug 2019 - Nov 2019 (3 months)

Supported telecommunications system installation, maintenance, and monitoring activities. Assisted with equipment installation, troubleshooting, and developed monitoring solutions using sensors and SNMP integration.

Telecommunications SNMP Monitoring Troubleshooting

Education

Degrees, certifications, and relevant coursework

Telkom University

Bachelor of Engineering, Computer Engineering

2016 - 2020

Grade: 3.19

Activities and societies: Academic projects included development of electronic ticketing systems using CCTV technology, smart farming solutions utilizing AWS cloud services and big data technologies, backend and frontend application development projects, and lecturer assistant supporting courses including calculus, digital data processing, and computer vision.

Bachelor of Engineering in Computer Engineering with a GPA of 3.19. Academic projects included electronic ticketing systems, smart farming solutions, and application development.