moaaz akram
@moaazakram
Product- and project-focused technical professional driving customer-centric solutions.
What I'm looking for
I’m a product- and project-focused professional with nine years of cross-functional experience in customer support, technical operations, and data-driven problem solving. I excel at coordinating teams, translating technical concepts into clear action plans, improving workflows, and delivering high-quality results while maintaining strong customer empathy.
With a B.Sc. in Computer Science and hands-on experience across software, AI, and user-facing roles, I’ve supported global teams, reduced resolution times, and contributed to AI and ML projects. I’m adaptable, detail-oriented, and seeking a remote role where I can streamline operations, contribute to impactful products, and help teams work more efficiently.
Experience
Work history, roles, and key accomplishments
Producer
Kaedim
Dec 2025 - Present (0 months)
Support a global 3D art team by organizing projects, unblocking artists, improving workflows, reviewing assets for quality, and collaborating with engineering and leadership on AI-assisted 3D creation.
KYC Officer
OnePilot
Sep 2025 - Dec 2025 (3 months)
Performed Know-Your-Customer checks and verification workflows to ensure compliance and accurate customer onboarding during a short-term engagement.
Customer Support Specialist
Preply
Feb 2025 - Dec 2025 (10 months)
Enhanced learning experiences through responsive, empathetic support, resolving learner issues and improving satisfaction across communication channels.
AI & Data Science Intern
DEPI
Oct 2024 - May 2025 (7 months)
Completed a hands-on internship across AI, ML, and data science tracks, gaining practical experience in model development, data analysis, and industry-led projects.
Supported the launch of the Australian marketplace by resolving 80+ account issues daily with 97% satisfaction and reducing resolution time by 60% through cross-team collaboration.
Business Development Intern
Asmrica
Nov 2024 - Dec 2024 (1 month)
Supported market research, sales analysis, and outreach to generate leads and support business development activities during a short internship.
Software Engineer Intern
Fawry
May 2024 - Sep 2024 (4 months)
Developed Java applications and REST APIs and optimized databases as part of engineering intern responsibilities.
Technical Support Specialist
VOIS
May 2024 - Aug 2024 (3 months)
Handled UK-based technical support and telecom sales inquiries, resolving customer issues and supporting service adoption.
Managed customer orders and resolved issues across EMEA and Australia marketplaces to ensure high satisfaction and timely service delivery.
Technical Support Specialist
Teleperformance
Jan 2023 - Apr 2023 (3 months)
Provided technical and sales support for TV services, troubleshooting customer issues and supporting service retention.
Network Penetration Trainee
SecurityMeter Academy
Jul 2022 - Aug 2022 (1 month)
Completed a focused training in network penetration testing, gaining practical skills in vulnerability assessment and security testing techniques.
Data Analyst
Appen
Feb 2019 - Jul 2020 (1 year 5 months)
Labeled datasets for ML/AI projects including text classification, image tagging, and voice-to-text to support model training and data quality.
Technical Team Lead
LightUp
Mar 2020 - Jun 2020 (3 months)
Led four teams to develop five educational websites, managing delivery, coordinating contributors, and ensuring technical quality.
Outbound Telemarketer
BDO Esnad
Aug 2019 - Nov 2019 (3 months)
Specialized in booking hotel accommodations for USA expo attendees, generating leads and securing reservations through targeted outreach.
Pharmacy Manager
Dr. Akram Alhajj Pharmacy
Feb 2015 - Sep 2018 (3 years 7 months)
Managed operations of a family-owned pharmacy, overseeing inventory, staff scheduling, and customer service to ensure smooth daily operations.
Education
Degrees, certifications, and relevant coursework
Future University in Egypt
Bachelor of Science, Digital Media Technology
2018 - 2023
Activities and societies: Student Union Member
Completed a B.Sc. in Computer Science (dual degree with University of Cincinnati), majoring in Digital Media Technology and participating in the student union.
Availability
Location
Authorized to work in
Job categories
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