Open to opportunities

moaaz akram

@moaazakram

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Product- and project-focused technical professional driving customer-centric solutions.

Egypt

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What I'm looking for

I’m seeking a remote role where I can contribute to impactful products, streamline operations, and help teams work more efficiently while leveraging technical and customer-facing experience.

I’m a product- and project-focused professional with nine years of cross-functional experience in customer support, technical operations, and data-driven problem solving. I excel at coordinating teams, translating technical concepts into clear action plans, improving workflows, and delivering high-quality results while maintaining strong customer empathy.

With a B.Sc. in Computer Science and hands-on experience across software, AI, and user-facing roles, I’ve supported global teams, reduced resolution times, and contributed to AI and ML projects. I’m adaptable, detail-oriented, and seeking a remote role where I can streamline operations, contribute to impactful products, and help teams work more efficiently.

Experience

Work history, roles, and key accomplishments

Current

Producer

Current

Kaedim

Dec 2025 - Present (0 months)

Support a global 3D art team by organizing projects, unblocking artists, improving workflows, reviewing assets for quality, and collaborating with engineering and leadership on AI-assisted 3D creation.

Project Coordination Workflow Optimization Cross Functional Communication AI Assisted Creation Team Collaboration Quality Assurance

KYC Officer

OnePilot

Sep 2025 - Dec 2025 (3 months)

Performed Know-Your-Customer checks and verification workflows to ensure compliance and accurate customer onboarding during a short-term engagement.

KYC Compliance Identity Verification Data Validation Risk Assessment Document Review

Customer Support Specialist

Preply

Feb 2025 - Dec 2025 (10 months)

Enhanced learning experiences through responsive, empathetic support, resolving learner issues and improving satisfaction across communication channels.

Customer Support Ticket Resolution Interpersonal Communication Conflict Resolution CRM Systems Multilingual Support User Experience

AI & Data Science Intern

DEPI

Oct 2024 - May 2025 (7 months)

Completed a hands-on internship across AI, ML, and data science tracks, gaining practical experience in model development, data analysis, and industry-led projects.

Machine Learning Data Analysis Python Model Evaluation Data Visualization Experimentation

Account Department Specialist

Amazon

Oct 2023 - Apr 2025 (1 year 6 months)

Supported the launch of the Australian marketplace by resolving 80+ account issues daily with 97% satisfaction and reducing resolution time by 60% through cross-team collaboration.

Account Management Customer Satisfaction Team Collaboration Process Improvement Marketplace Operations Data Tracking

Business Development Intern

Asmrica

Nov 2024 - Dec 2024 (1 month)

Supported market research, sales analysis, and outreach to generate leads and support business development activities during a short internship.

Market Research Sales Analysis Lead Generation Outreach Data Collection CRM Reporting

Software Engineer Intern

Fawry

May 2024 - Sep 2024 (4 months)

Developed Java applications and REST APIs and optimized databases as part of engineering intern responsibilities.

Java REST APIs Database Optimization Backend Development SQL Debugging Software Development

Technical Support Specialist

VOIS

May 2024 - Aug 2024 (3 months)

Handled UK-based technical support and telecom sales inquiries, resolving customer issues and supporting service adoption.

Technical Support Telecom Sales Troubleshooting Ticketing Systems UK Market Support Sales Support

Customer Service Representative

Amazon

May 2022 - Oct 2023 (1 year 5 months)

Managed customer orders and resolved issues across EMEA and Australia marketplaces to ensure high satisfaction and timely service delivery.

Customer Support Order Management CRM Communication Service Delivery

Technical Support Specialist

Teleperformance

Jan 2023 - Apr 2023 (3 months)

Provided technical and sales support for TV services, troubleshooting customer issues and supporting service retention.

Technical Support Sales Support Troubleshooting Customer Service Retention

Network Penetration Trainee

SecurityMeter Academy

Jul 2022 - Aug 2022 (1 month)

Completed a focused training in network penetration testing, gaining practical skills in vulnerability assessment and security testing techniques.

Penetration Testing Network Security Vulnerability Assessment Security Tools Ethical Hacking Reporting

Data Analyst

Appen

Feb 2019 - Jul 2020 (1 year 5 months)

Labeled datasets for ML/AI projects including text classification, image tagging, and voice-to-text to support model training and data quality.

Data Labeling Quality Assurance

Technical Team Lead

LightUp

Mar 2020 - Jun 2020 (3 months)

Led four teams to develop five educational websites, managing delivery, coordinating contributors, and ensuring technical quality.

Team Leadership Web Development Project Management Laravel PHP Coordination Quality Assurance

Outbound Telemarketer

BDO Esnad

Aug 2019 - Nov 2019 (3 months)

Specialized in booking hotel accommodations for USA expo attendees, generating leads and securing reservations through targeted outreach.

Telemarketing Lead Generation Sales Outreach Negotiation CRM

Pharmacy Manager

Dr. Akram Alhajj Pharmacy

Feb 2015 - Sep 2018 (3 years 7 months)

Managed operations of a family-owned pharmacy, overseeing inventory, staff scheduling, and customer service to ensure smooth daily operations.

Operations Management Inventory Control Staff Supervision Customer Service Scheduling Compliance Point of Sale

Education

Degrees, certifications, and relevant coursework

Future University in Egypt

Bachelor of Science, Digital Media Technology

2018 - 2023

Activities and societies: Student Union Member

Completed a B.Sc. in Computer Science (dual degree with University of Cincinnati), majoring in Digital Media Technology and participating in the student union.