Mahmoud Zayed
@mahmoudzayed1
Computer Science student at University of Alexandria; contributed to Arabic and English AI model evaluation.
EgyptWhat I'm looking for
At Outlier, I contributed to the Aether AI training project by reviewing, rating, and improving model-generated content in Arabic and English.
At Intelcia, I handled customer inquiries in Arabic and English and worked to resolve them accurately. I also collaborated with teammates to escalate complex customer issues.
At SVS, I supported customers with inquiries and complaints and maintained interaction records using internal CRM tools.
I'm studying Computer Science and Data Science at the University of Alexandria, with a focus on programming, data structures, and mathematics. I'm developing my skills in Java and Python and pursuing formal training in software development and data science.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SVS
Jul 2026 - Jul 2026 (0 months)
Provided high-quality customer support, managing inquiries and complaints efficiently. Leveraged bilingual communication skills to serve a diverse customer base.
AI Data Contributor
Outlier
Mar 2026 - May 2026 (2 months)
Contributed to the Aether AI training project by reviewing, rating, and improving model-generated content. Ensured data quality and accuracy through careful evaluation of outputs in Arabic and English.
Customer Service Representative
Intelcia
Nov 2025 - Feb 2026 (3 months)
Handled inbound and outbound customer inquiries, delivering timely and accurate resolutions. Communicated with customers in Arabic and English, ensuring clear and professional interactions.
Education
Degrees, certifications, and relevant coursework
University of Alexandria
B.Sc., Computer Science & Data Science
2025 -
Pursuing a B.Sc. in Computer Science and Data Science, currently in the first year with a focus on programming, data structures, and mathematics.
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
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