Mmeyene Akpan
@mmeyeneakpan
Customer-focused operations specialist with 4+ years in account support, bookkeeping, and medical laboratory assistance.
NigeriaWhat I'm looking for
I am a detail-oriented, results-driven operations and customer support professional with over four years of combined experience in account support, bookkeeping, administrative roles, and two years in medical laboratory support. I consistently deliver accurate recordkeeping, first-contact resolution, and process improvements while collaborating cross-functionally to enhance service delivery.
I have supported payroll and remote bookkeeping processes, administered client records using Finacle CRM, and contributed to laboratory operations and diagnostics. I bring a proactive, empathetic approach, strong communication skills, and a proven ability to manage multiple tasks under pressure to drive operational efficiency and client satisfaction.
Experience
Work history, roles, and key accomplishments
Bookkeeper (Contract)
Dublcheck Cleaning
Jun 2025 - Jul 2025 (1 month)
Organized payroll and timesheet records for remote cleaning staff, processed wages and statutory deductions, and prepared monthly financial summaries to support cash flow and management decisions.
Account Support Officer
Stanbic IBTC Bank
Aug 2022 - Jun 2025 (2 years 10 months)
Provided first-contact client support, maintained Finacle CRM records, onboarded customers and drove proactive outreach to increase engagement while ensuring data integrity and regulatory compliance.
Laboratory Assistant
Medical Reception Station
Mar 2021 - Nov 2021 (8 months)
Collected and processed biological specimens, maintained laboratory equipment and inventories, and supported diagnostic testing workflows to reduce turnaround time and improve data accuracy.
Departmental Secretary
Ritman University
Oct 2016 - Sep 2017 (11 months)
Coordinated administrative tasks, managed filing and student data in Excel, organized meetings and travel, and prepared departmental reports and educational materials to support daily operations.
Laboratory Assistant
General Hospital
Aug 2014 - Jan 2015 (5 months)
Supported clinical laboratory operations through specimen preparation and testing, maintained instruments, and documented results to ensure accurate patient data and timely diagnostics.
Education
Degrees, certifications, and relevant coursework
CTCross River University of Technology
Bachelor of Science, Medical Biochemistry
2018 - 2023
Grade: Second Class Upper
Completed a Bachelor of Science in Medical Biochemistry with Second Class Upper honours, covering biochemical and laboratory coursework relevant to clinical diagnostics.
AAAbia State Polytechnic, Aba
National Diploma, Science Laboratory Technology
2014 - 2016
Grade: Upper Credit
Completed a National Diploma in Science Laboratory Technology with Upper Credit, focusing on laboratory methods, instrumentation, and diagnostic techniques.
Federal Government Girls College, Ikot Obio Itong
West African Senior School Certificate, General Secondary Education
2006 - 2012
Completed the West African Senior School Certificate (WASSC), acquiring general secondary education qualifications.
St. Andrew’s Catholic School, Eriam Afaha Obong
First School Leaving Certificate, Primary Education
1997 - 2006
Completed the First School Leaving Certificate, completing primary education with foundational literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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