Mmesoma Favour Nwankwo

I am a motivated and detail-oriented chat and customer service agent with strong written and verbal communication skills and a commitment to resolving client issues quickly.

I have hands-on experience managing guest check-ins and check-outs, handling inquiries and complaints by phone and in person, and maintaining accurate records of bookings and customer feedback.

I am familiar with live chat and email handling, CRM and ticketing systems such as Zendesk, Freshdesk, and Hubspot, and I bring strong typing speed, time-management, and multitasking abilities.

I am calm under pressure, patient and empathetic with customers, a team player, and a quick learner currently pursuing a B.Sc. at Enugu State University of Science and Technology.