Tebogo Magwadi

Increased policy conversion by closing an average of 18 policies per week, tailoring insurance products to individual client profiles through outbound calls. Provided seamless virtual consultations and support through cloud-based contact center tools, maintaining 99% attendance and performance compliance while working remotely.

Increased parts availability by managing consignment stock at Mupane Gold Mine, minimizing downtime across all major projects by 32%. Improved procurement cycle efficiency by digitizing purchase requisition and vendor engagement processes, resulting in a 41% reduction in approval turnaround times.

Resolved over 92% of client inquiries and service-related issues during first contact by delivering prompt, knowledgeable assistance through both in-person interactions and call center support. Successfully completed over 1,000 SIM card replacements and mobile service activations, which directly contributed to a 30% reduction in customer wait times and improved efficiency in daily service operatio

Managed cash transactions and ticketing operations for events with over 1,000 attendees, ensuring accurate inventory and reconciliations. Coordinated logistics for exhibitor booths and client meetings, enhancing satisfaction scores by 20%.

Completed a program focused on strategic management and leadership principles. Gained insights into organizational strategy, decision-making, and effective leadership practices.

Studied key concepts in marketing management, including market research, branding, and digital marketing strategies. Developed skills in creating and executing effective marketing campaigns.

Acquired knowledge in logistics and supply chain management, covering topics such as inventory control, transportation, and supply chain optimization. Focused on efficient movement of goods and services.