Mkayla Villarreal
@mkaylavillarreal
Dedicated customer service professional with extensive dispatch experience.
What I'm looking for
I am a highly motivated and versatile professional with extensive experience in customer service and administrative management. My career has been dedicated to public safety communications, where I have honed my skills in records management, dispatch operations, and training. I pride myself on my exceptional communication abilities and problem-solving skills, which have been instrumental in my success in various roles.
In my current position as an Administrative Supervisor at the Slaton Police Department, I manage administrative calls and oversee records management, ensuring compliance with state and federal regulations. My role also involves coordinating community service jobs and preparing monthly statistical reports for the City Council. I have a proven track record of maintaining data security compliance and providing support to law enforcement personnel, which has been crucial in high-pressure situations.
Throughout my career, I have demonstrated a commitment to excellence and a passion for helping others. I am always looking for opportunities to grow and contribute to a team that values dedication and hard work.
Experience
Work history, roles, and key accomplishments
Administrative Supervisor & Telecommunicator
Slaton Police Department
Oct 2015 - Present (9 years 9 months)
Managed administrative operations, including records, payments, and website maintenance for the police department and animal shelter. Served as Terminal Agency Coordinator, ensuring CJIS compliance and overseeing dispatch operations, training, and audits.
Lead Dispatcher & Training Officer
Lubbock County Sheriff’s Office
Jan 2010 - Aug 2015 (5 years 7 months)
Led night-shift dispatch operations, managing emergency calls and dispatching services for police, fire, and EMS. Served as a Certified Training Officer, onboarding and training new employees in CAD, radios, and databases.
Lead Dispatcher & Training Officer
HealthSmart
May 2007 - Jan 2010 (2 years 8 months)
Led night-shift dispatch operations, managing emergency calls and dispatching services for police, fire, and EMS. Served as a Certified Training Officer, onboarding and training new employees in CAD, radios, and databases.
Front Office Manager
Alarmlink
Aug 2006 - May 2007 (9 months)
Managed front office operations, including multi-line phone systems, customer service, and appointment scheduling. Handled accounts payable and receivable using QuickBooks and performed data entry and contract management.
Education
Degrees, certifications, and relevant coursework
Mkayla hasn't added their education
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