Claire LCL
Looking for a job

Claire L

@clairel

Versatile professional skilled in operations, training, procurement, and customer service.

United States

What I'm looking for

I seek a role that values collaboration and offers growth opportunities.

I am a highly motivated professional with a strong work ethic and a commitment to service and integrity. My experience spans various roles in customer service and operations, where I have consistently demonstrated my ability to adapt and thrive in dynamic environments. I excel in training and mentoring new employees, fostering a collaborative atmosphere that enhances team performance and operational efficiency.

Currently, I serve as a Shop Administrator at GFL Environmental, where I conduct training sessions for new hires and manage purchase orders across multiple locations. My previous roles have equipped me with exceptional skills in data entry, crisis management, and handling sensitive information, ensuring compliance with company policies and legal requirements. I take pride in my ability to interact professionally with diverse levels of management and customers, always striving to provide exceptional service.

Throughout my career, I have been recognized for my ability to process high-volume incoming calls and monitor critical operations, ensuring safety and efficiency. I am passionate about continuous improvement and dedicated to contributing positively to any team I join.

Experience

Work history, roles, and key accomplishments

GE
Current

Shop Administrator – Multi-Loc.

GFL Environmental

Jan 2023 - Present (2 years 5 months)

Provide operational support to leadership across three sites, ensuring seamless communication and task completion.
Coordinate vendor activity, track purchases and invoices through Workday, and maintain detailed spreadsheets.
Recognized for professionalism and problem-solving under pressure.

Assurance, IQ logoAI

Medicare sales agent

Mar 2021 - Nov 2022 (1 year 8 months)

Managed high volumes of regulated client communications and eligibility verifications.
Adapted quickly to shifting compliance guidelines and supported customers during peak periods.

OI

Operations assistant

Ocean Shipholdings, Inc.

Jan 2020 - Mar 2021 (1 year 2 months)

Supported property and logistics functions, coordinating shipping and vendor communications.
Maintained documentation for audits and facilitated accurate inventory management.

HA

Dispatcher/Field Operations Coord.

Harris Co Toll Road Authority

Mar 2018 - Sep 2019 (1 year 6 months)

Managed high-volume incoming calls, addressing inquiries and dispatching resources as needed
Coordinated with internal teams and external agencies to resolve urgent matters quickly
Maintained detailed records of incidents and call outcomes for operational analysis
Acted as supervisor in the absence of managers, demonstrating strong leadership and decision-making skills.

HD

Senior Police Telecommunicator

Houston Police Department

Jan 2015 - Feb 2018 (3 years 1 month)

Monitored field police units for readiness and officer safety during operations. Managed real-time
communication between officers and command centers. Documented and tracked incidents, ensuring
accurate records for internal reporting.

SD

Dispatcher/Field Operations Coord.

Stafford Police Department

Mar 2012 - Dec 2014 (2 years 9 months)

Trained new recruits on department procedures, improving team performance and operational knowledge.
Managed high-volume calls while ensuring compliance with data security regulations, protecting sensitive customer information
Acted as supervisor in the absence of managers, demonstrating strong leadership and decision-making skills.

SD

Dispatcher/Field Operations Coord.

Sugarland Police Department

Oct 2007 - Feb 2012 (4 years 4 months)

Monitored police units to ensure availability and officer safety, improving operational efficiency
Processed high-volume calls, ensuring confidential information was handled securely
Trained new hires on phone and radio operations, ensuring proficiency
Collaborated with team members and management to enhance performance and communication

FO

Dispatcher/Field Operations Coord.

Fort Bend County Sheriff’s Office

May 2002 - Sep 2007 (5 years 4 months)

Monitored police units to ensure availability and officer safety, improving operational efficiency
Processed high-volume calls, ensuring confidential information was handled securely
Trained new hires on phone and radio operations, ensuring proficiency
Collaborated with team members and management to enhance performance and communication

Education

Degrees, certifications, and relevant coursework

Wharton County Junior College logoWC

Wharton County Junior College

Certificates

1998 - 2001

Completed Texas Police Academy

SS

Shenendehowa High School

High School Diploma, General Education

1995 - 1997

Completed high school education, obtaining a diploma with a focus on foundational academic skills.

Johnson & Wales University logoJU

Johnson & Wales University

Tech stack

Software and tools used professionally

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Claire L - Shop Administrator – Multi-Loc. - GFL Environmental | Himalayas