Claire L
@clairel
Versatile professional skilled in operations, training, procurement, and customer service.
What I'm looking for
I am a highly motivated professional with a strong work ethic and a commitment to service and integrity. My experience spans various roles in customer service and operations, where I have consistently demonstrated my ability to adapt and thrive in dynamic environments. I excel in training and mentoring new employees, fostering a collaborative atmosphere that enhances team performance and operational efficiency.
Currently, I serve as a Shop Administrator at GFL Environmental, where I conduct training sessions for new hires and manage purchase orders across multiple locations. My previous roles have equipped me with exceptional skills in data entry, crisis management, and handling sensitive information, ensuring compliance with company policies and legal requirements. I take pride in my ability to interact professionally with diverse levels of management and customers, always striving to provide exceptional service.
Throughout my career, I have been recognized for my ability to process high-volume incoming calls and monitor critical operations, ensuring safety and efficiency. I am passionate about continuous improvement and dedicated to contributing positively to any team I join.
Experience
Work history, roles, and key accomplishments
Shop Administrator – Multi-Loc.
GFL Environmental
Jan 2023 - Present (2 years 5 months)
Provide operational support to leadership across three sites, ensuring seamless communication and task completion.
Coordinate vendor activity, track purchases and invoices through Workday, and maintain detailed spreadsheets.
Recognized for professionalism and problem-solving under pressure.
Managed high volumes of regulated client communications and eligibility verifications.
Adapted quickly to shifting compliance guidelines and supported customers during peak periods.
Operations assistant
Ocean Shipholdings, Inc.
Jan 2020 - Mar 2021 (1 year 2 months)
Supported property and logistics functions, coordinating shipping and vendor communications.
Maintained documentation for audits and facilitated accurate inventory management.
Dispatcher/Field Operations Coord.
Harris Co Toll Road Authority
Mar 2018 - Sep 2019 (1 year 6 months)
Managed high-volume incoming calls, addressing inquiries and dispatching resources as needed
Coordinated with internal teams and external agencies to resolve urgent matters quickly
Maintained detailed records of incidents and call outcomes for operational analysis
Acted as supervisor in the absence of managers, demonstrating strong leadership and decision-making skills.
Senior Police Telecommunicator
Houston Police Department
Jan 2015 - Feb 2018 (3 years 1 month)
Monitored field police units for readiness and officer safety during operations. Managed real-time
communication between officers and command centers. Documented and tracked incidents, ensuring
accurate records for internal reporting.
Dispatcher/Field Operations Coord.
Stafford Police Department
Mar 2012 - Dec 2014 (2 years 9 months)
Trained new recruits on department procedures, improving team performance and operational knowledge.
Managed high-volume calls while ensuring compliance with data security regulations, protecting sensitive customer information
Acted as supervisor in the absence of managers, demonstrating strong leadership and decision-making skills.
Dispatcher/Field Operations Coord.
Sugarland Police Department
Oct 2007 - Feb 2012 (4 years 4 months)
Monitored police units to ensure availability and officer safety, improving operational efficiency
Processed high-volume calls, ensuring confidential information was handled securely
Trained new hires on phone and radio operations, ensuring proficiency
Collaborated with team members and management to enhance performance and communication
Dispatcher/Field Operations Coord.
Fort Bend County Sheriff’s Office
May 2002 - Sep 2007 (5 years 4 months)
Monitored police units to ensure availability and officer safety, improving operational efficiency
Processed high-volume calls, ensuring confidential information was handled securely
Trained new hires on phone and radio operations, ensuring proficiency
Collaborated with team members and management to enhance performance and communication
Education
Degrees, certifications, and relevant coursework
Wharton County Junior College
Certificates
1998 - 2001
Completed Texas Police Academy
Shenendehowa High School
High School Diploma, General Education
1995 - 1997
Completed high school education, obtaining a diploma with a focus on foundational academic skills.
Johnson & Wales University
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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