Marilyn Woolsey
@marilynwoolsey
Detail-oriented professional with 20 years in administrative support.
United StatesWhat I'm looking for
I am a detail-oriented and customer-focused professional with over 20 years of experience in administrative support, emergency telecommunications, and data management. My career has been defined by my ability to thrive in high-pressure environments, streamline operations, and deliver exceptional service to clients and colleagues alike.
In my current role as an Administrative Assistant at KBC Logistics Ltd, I respond to customer inquiries via phone and email, ensuring prompt and accurate resolutions. I act as a liaison between brokers and dispatchers, facilitating smooth operational workflows while overseeing daily business operations. My previous experience as a Senior Telecommunications Specialist at the Houston Emergency Center honed my skills in dispatching medical emergency calls and providing pre-arrival medical instructions, significantly improving patient outcomes.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
KBC Logistics Ltd
Jul 2020 - Present (4 years 11 months)
Responded to customer inquiries via phone and email, ensuring prompt and accurate resolutions. Acted as a liaison between brokers and dispatchers to facilitate smooth operational workflows. Set and monitored performance goals to enhance team productivity and business efficiency.
Administrative Assistant
KBC Logistics Ltd
Jul 2020 - Present (4 years 11 months)
Responded to customer inquiries via phone and email, ensuring prompt and accurate resolutions. Acted as a liaison between brokers and dispatchers to facilitate smooth operational workflows. Set and monitored performance goals to enhance team productivity and business efficiency.
Senior Telecommunications Specialist
Houston Emergency Center
May 2007 - May 2015 (8 years)
Dispatched medical emergency calls for fire and EMS, ensuring rapid response times. Routed emergency calls to appropriate agencies using the PSAP system with precision. Provided pre-arrival medical instructions to callers, improving patient outcomes.
Senior Telecommunications Specialist
Houston Emergency Center
May 2007 - May 2015 (8 years)
Dispatched medical emergency calls for fire and EMS, ensuring rapid response times. Routed emergency calls to appropriate agencies using the PSAP system with precision. Provided pre-arrival medical instructions to callers, improving patient outcomes.
Education
Degrees, certifications, and relevant coursework
Cisco Junior College
Basic Studies, Basic Studies
Currently pursuing a degree in Basic Studies. Expected to complete the program in May 2025.
CCCisco Junior College
Basic Studies, Basic Studies
Currently pursuing a degree in Basic Studies with an expected completion in May 2025. This program is designed to provide foundational knowledge across various subjects.
Brazosport College
Criminal Justice, Criminal Justice
Completed a program in Criminal Justice in April 2020. Attended the Police Academy and earned EKG Certification.
BCBrazosport College
Associate of Applied Science, Criminal Justice
Activities and societies: Attended Police Academy, Earned EKG Certification
Completed a program in Criminal Justice in April 2020, gaining a strong background in the field. Attended the Police Academy and earned an EKG Certification as part of the curriculum.
Availability
Location
United StatesAuthorized to work in
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