MSMJ S
@mjs
IT specialist with 15+ years in VoIP, unified communications, and systems support.
PhilippinesWhat I'm looking for
I am a results-driven IT specialist with over 15 years' experience supporting enterprise collaboration, VoIP, and systems administration across global technology companies. I have a strong track record resolving complex software, network, and telephony issues in high-volume environments and delivering Tier-3 support and implementations.
My background includes hands-on design, deployment, and maintenance of VoIP/IP-PBX systems, global MS Teams and telephony platform support, and cloud contact center implementations. I hold multiple industry certifications (SSCA, ITIL V3, CompTIA A+, ACSP) and completed AWS Cloud Architect training and Wireshark analyst training.
I thrive in cross-functional, fast-paced teams where technical depth, clear communication, and customer-focused resolution are priorities; I drive integrations, escalations, and operational improvements to ensure reliable collaboration and communications services.
Experience
Work history, roles, and key accomplishments
IT Technologist - Global
Ivoclar Vivadent Support Services Inc.
Oct 2023 - Present (2 years 3 months)
Provides global support and deployment for MS Teams, Clobba, and telephony platforms, ensuring integration with enterprise systems and reliable collaboration services.
Professional Services Engineer
Deltapath Unified Communications LLC
Apr 2023 - Jul 2023 (3 months)
Designed, installed, and maintained VoIP and IP-PBX systems across enterprise networks and planned scalable telecom infrastructures for clients.
Resolved high-level customer issues across Zoom's software and hardware ecosystem and coordinated cross-functional escalations to achieve timely technical resolutions.
Senior Support Engineer III
Five9 Philippines Inc.
Nov 2015 - Dec 2019 (4 years 1 month)
Delivered implementation and Tier-3 support for cloud contact center solutions, managed complex escalations, and configured customer environments to ensure uptime and performance.
IT Support Administrator
Multirational Corporation
Jul 2012 - Dec 2014 (2 years 5 months)
Maintained uptime and security for client systems, servers, and internal IT infrastructure, and supported routine maintenance and incident response.
MIS/IT Engineer
Verizon Business Communications
Mar 2012 - Jul 2012 (4 months)
Developed and maintained internal MIS systems, coordinated vendors, and managed system upgrades to support business operations and reporting needs.
IT Service Desk Analyst
Safeway Philtech Inc.
Sep 2011 - Mar 2012 (6 months)
Provided technical troubleshooting and guidance for workstations and network issues within supply chain and logistics environments to maintain operational continuity.
Training Officer / Remote Analyst
TELUS International Philippines
Aug 2005 - Sep 2010 (5 years 1 month)
Trained new hires and supported IT improvement initiatives in remote technical support, improving team performance and service quality over a five-year tenure.
Education
Degrees, certifications, and relevant coursework
AMA College, Sta. Mesa, Manila
Associate, Computer Systems and Network Technology / Computer Systems Design and Programming
Completed associate-level studies in computer systems, networking, and programming-related subjects focused on practical IT skills.
DMDe La Salle University, Manila
Diploma, Mechanical Technology
Completed a diploma in Mechanical Technology covering core mechanical principles and technical competencies.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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