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Miza Hanzah

@mizahanzah

Business operations administrator at Microsoft supporting CELA Asia, administering legal matters and budgets across ASEAN and Australia.

Malaysia

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At Microsoft, I support the Corporate, External & Legal Affairs (CELA) organisation across Asia, working with around 40 attorneys, business managers, and senior leaders. I administer legal matters, law firm onboarding, Statements of Work, and budgets across ASEAN and Australia.

At John Crane Malaysia Sdn Bhd, I organised specialist training for oil and gas clients including MLNG, Exxon, and KPOC, contributing approximately RM350,000 in revenue. I also led the setup of multiple office locations and secured government licences needed to widen operations.

My experience spans business operations, HR, office management, executive support, and procurement. At Etika Dairies Sdn Bhd, I championed DEI work under Project 20%, contributing to a third-place finish in a corporate competition.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Administrator

Current

Microsoft

Jul 2025 - Present (1 year 3 months)

Provided business operations, programme management, and finance support to a CELA Asia population of around 40 attorneys, business managers, and senior leaders across ASEAN and Australia. Managed procurement, legal matter administration, fiscal stewardship, and executive support.

HR Assistant Manager

Etika Dairies Sdn Bhd

Oct 2024 - Jan 2025 (3 months)

Ran end-to-end payroll for approximately 30 employees, covering salary disbursement, bonuses, and statutory contributions. Championed diversity, equity, and inclusion work under Project 20%, contributing to a third-place finish in a corporate competition.

Payroll Compensation Benefits Administration Onboarding Employee records management KPI Compilation Policy Implementation Statutory Compliance Employee Engagement Diversity Equity And Inclusion Claims Processing

Human Resources Generalist

Marsh McLennan

Jan 2024 - Sep 2024 (8 months)

Managed HRDC training intake across multiple entities, processing grant applications and claims. Rewrote the employee handbook and developed Standard Operating Procedures and HR policies to tighten operational consistency and compliance.

HRDC training coordination Employee Handbook Standard Operating Procedures HR Policy Workday Payroll Leave Management Tax Clearances Headcount Reporting Insurance Benefits HRIS Ticketing

Office Administrator and Executive Support Manager

DHL Supply Chain

Jul 2023 - Jan 2024 (6 months)

Ran procurement through Oracle across both Accounting Hub sites, covering purchase requisitions, purchase orders, and master data management. Managed facilities and vendor coordination for two locations, keeping day-to-day operations running through a period of transition.

Procurement Oracle Purchasing Agent Purchase Order Master Data Management Facilities Management Vendor Management Onboarding IT Setup Equipment Allocation Records Management Leave Tracking Employee Engagement Meeting Coordination Travel Arrangements

HR and Office Manager

High Carbon Stock Approach (HCSA)

Jan 2023 - Jul 2023 (6 months)

Ran end-to-end recruitment, onboarding, and induction for an international forestry standards organisation. Rebuilt attendance tracking and performance review processes, improving workforce management and evaluation.

Recruitment Onboarding Induction Attendance Tracking Performance Reviews Office Administration Facilities Management Security Vendor Management Statutory and Audit Documentation Regulatory Compliance Payroll Compensation Benefits Administration

HR and Office Manager

Maxgrip Malaysia Sdn Bhd

Aug 2019 - Jan 2023 (3 years 5 months)

Ran payroll for approximately 30 employees and managed expatriate visa applications and immigration compliance for an oil and gas consultancy. Wrote and maintained HR policy covering travel, hybrid working, and the employee handbook, aligning each with Malaysian labour regulation and business need.

Payroll Expatriate Visa Immigration Compliance HR Policy Employee Handbook Onboarding Offboarding Performance Management Employee Engagement Office Administration Procurement Vendor Management Event Coordination

Office Manager and HR Support

John Crane Malaysia Sdn Bhd

Jun 2014 - Aug 2019 (5 years 2 months)

Organised specialist client training for major oil and gas customers including MLNG, Exxon, and KPOC, contributing approximately RM350,000 in revenue. Led the setup of multiple office locations, negotiating leases and procuring equipment to support the company's expansion.

Customer Training Revenue Generation Office Setup Lease Negotiation Procurement Government Licensing Policy Development Contract Management Compliance Executive Support Scheduling Meeting Coordination Documentation Preparation Claims Processing Stakeholder Management Travel Arrangements Facilities Coordination

Industrial Relations Officer

Malayan Agricultural Producers Association (MAPA)

Aug 2013 - Feb 2014 (6 months)

Handled employee grievances and conflict resolution in compliance with Malaysian labour law. Managed recruitment and administration of foreign workers, covering work permits, visas, and employment contracts.

Employee Grievances Conflict Resolution Labour Law Recruitment Foreign Worker Administration Permits Visa Employment Contracts Training Payroll Health and Safety Compliance

Patent Legal Assistant

Adduci, Mastriani & Schaumberg LLP

Sep 2009 - Oct 2012 (3 years 1 month)

Supported attorneys on patent and litigation matters, including legal research, cite checking, and preparation of motions, pleadings, discovery, and hearing materials. Proofread and reviewed legal correspondence, pleadings, motions, and memoranda in support of case preparation and document management.

Legal Research Cite Checking Motion Pleading Discovery Hearing Materials Proofreading Document Management Case Preparation

Paralegal

Nixon Peabody LLP

Mar 2004 - Aug 2008 (4 years 5 months)

Provided paralegal support across litigation matters, including legal research, cite checking, document production, court filings, and case file management. Prepared tables of authorities, appendices, and supporting materials for legal briefs, and supported deposition and trial preparation.