Mitchell Demula

I've led client service and logistics operations at SHF Living, improving customer satisfaction, supplier communication, and service delivery across retail and distribution.

As Client Services Manager, I led 12 customer service liaisons to a 95% complaint resolution rate and reduced order delays by 25% through ERP optimization. I also strengthened client retention through proactive after-sales strategies and weekly performance reviews.

My SHF Living experience also includes acting as Branch Manager, supervising distribution centre operations, and coordinating supplier orders and dispatch. I helped increase showroom sales by 15%, maintained 98% on-time deliveries, and reduced stock discrepancies by 30%.

I'm currently completing a BCom in Supply Chain Management to deepen my logistics and operations strategy knowledge. I bring experience in remote team leadership, stakeholder engagement, process improvement, fleet operations, and customer-focused problem solving.