Felicity Ramarumo

I’m an experienced Logistics Controller with over 9 years of experience, including more than 8 years managing transport logistics, supplier performance, fleet coordination, cost optimisation, and operational planning within Concentrix’s Real Estate Department. I’m recognised for reducing transport costs, improving occupancy, and ensuring efficient transport operations through strong logistics control, transport compliance, and reporting.

In my current Senior Transport Representative role, I manage transport and logistics coordination for operational campaigns, liaise with suppliers and service providers for vehicle maintenance and transport services, and monitor supplier improvement on transport operations. I also bring a continuous-improvement mindset by supporting new transport processes, attending to complaints from operations and suppliers, and collaborating across internal and external teams—building on earlier experience coaching customer service teams and delivering a 15% improvement in customer satisfaction scores.