Open to opportunities

Mispha Blaza

@misphablaza

Message

Executive virtual assistant delivering confidential support, quality assurance, and efficient executive operations.

Philippines

Message

What I'm looking for

I’m looking to support an executive team with confidential, detail-oriented admin work, strong customer service, and quality-driven operations—where issues are resolved fast, escalation is clear, and projects consistently meet deadlines.

I’m an Executive Virtual Assistant and customer service advocate who delivers dependable administrative and executive support while keeping projects on track with extreme confidentiality. I provide email and chat support, handle scheduling and calendar needs, and resolve customer issues like technical problems, billing inquiries, and product usage questions using company guidelines.

Over time, I’ve expanded into Quality Assurance and operations, assessing frontline chat conversations against a Customer Style Guide, monitoring success metrics, and escalating complex issues through established procedures. I also supported real estate lead generation—researching and qualifying prospects and running lead nurturing campaigns—so I can bring both customer-focused execution and data-informed follow-through to your team.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist / Subject Matter

Current

Eisdorfer Consulting Enterprises

Aug 2024 - Present (1 year 11 months)

Serves as an Operations Specialist and Subject Matter resource at Eisdorfer Consulting Enterprises to support ongoing operational work and expertise needs.

Quality Assurance Specialist

Eisdorfer Consulting Enterprises

Jun 2019 - Aug 2024 (5 years 2 months)

Reviewed and assessed chat conversations handled by the Frontline Department to ensure adherence to the Customer Style Guide. Conducted quality analysis using evaluation programs and monitored performance metrics defined for success, while providing client support.

Quality Assurance Customer Style Guide Compliance Performance Metrics client support

Email and Chat Support

Eisdorfer Consulting Enterprises

Sep 2018 - Jun 2019 (9 months)

Provided email and chat support by identifying and resolving customer issues such as technical problems, billing inquiries, product usage questions, and complaints. Escalated complex or unresolved issues to higher-level support following established procedures.

Customer Support Email Management Chat Support Troubleshooting Complaint Resolution Customer Escalation Customer Service

Lead Generation Specialist

Fastcharleston House Buyer

Jan 2022 - Present (4 years 6 months)

Identified and researched potential real estate buyer leads, then evaluated and qualified them based on interest, budget, timeframe, and other criteria. Developed and executed lead nurturing campaigns using email marketing and follow-up communications to move prospects through the sales funnel.

Lead Generation Lead Qualification Market Research Networking Lead Nurturing Email Marketing Sales Funnel Management

Education

Degrees, certifications, and relevant coursework

MISPHA ESPRA

General / Executive Virtual Assistant, Virtual Assistant

General/Executive Virtual Assistant training focused on administrative and executive support tasks and customer service. Built skills in email management, scheduling, data entry, and related virtual assistant responsibilities.