silviacaudis User

After earning my degree in Communication Sciences, I specialized in digital communication for businesses. My experience in post-sales customer care has allowed me to develop strong skills in client management and technical problem-solving, utilizing CRM systems daily.

In my recent role as Communication and Fundraising Manager at Fondazione Well Fare, I managed institutional communication to promote the foundation's activities. I created and managed advertising campaigns on Facebook and Instagram, supported fundraising strategies with targeted content, and monitored results to optimize communication actions.

Previously, I worked as a Customer Care Assistant at Sistemevo, where I trained and optimized AI-based chatbots and provided post-sales assistance to ensure effective platform usage. My background also includes social media management, where I supported corporate social channels and analyzed digital performance.