Misael Ortiz

I’m a people-first, tech-savvy professional with experience across customer care and tech support, built by supporting teams and clients at companies like T-Mobile and Verizon.

I bring a strong ability to listen, troubleshoot, and build trust—handling responsibilities like appointment scheduling, front desk coordination, and customer support. In healthcare settings, I’ve worked with Electronic Health Records (EHR) and followed HIPAA requirements while supporting patient care management and appointment workflows.

Beyond support roles, I’m passionate about content creation and storytelling. I enjoy editing videos with CapCut and Premiere Pro, creating engaging content for platforms like TikTok and Instagram.

I’m certified by Virtual Latinos Academy in “How to Become a Top Virtual Assistant,” strengthening time management, remote collaboration, and client communication—skills I use to exceed expectations and deliver value in every interaction.