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@mirzetsofic
Proactive customer care agent with over 4 years of experience.
I am a proactive and personable Customer Care and Support Agent with over 4 years of experience in delivering exceptional customer service. My journey began as a Restaurant Supervisor on Carnival Cruise, where I supervised and trained a team of over 20 staff members, ensuring high levels of service and customer satisfaction. This role honed my ability to manage multiple tasks simultaneously while maintaining compliance with health and safety regulations.
Transitioning to a Customer Service Desk Representative, I responded to inquiries and concerns from passengers, assisting them with booking reservations and resolving issues related to their travel experiences. My current role as a Customer Care Representative for HelloFresh and Chefs Plate Canada allows me to leverage my strong communication and problem-solving skills to assist customers with meal kit inquiries and billing issues. I am dedicated to enhancing customer experience and loyalty through effective communication and a positive attitude.
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Work history, roles, and key accomplishments
HelloFresh and Chefs Plate Canada
Sep 2023 - Present (2 years 2 months)
Assisted customers with inquiries related to meal kits and billing issues. Resolved complaints promptly while managing customer records in the CRM system and collaborating with other departments to address complex issues.
Carnival Cruise
Jan 2017 - Jan 2018 (1 year)
Responded to inquiries and concerns from passengers via various communication channels. Assisted with reservations and collaborated with departments to resolve issues, maintaining accurate records of customer interactions.
Carnival Cruise
Jan 2014 - Jan 2017 (3 years)
Supervised and trained a team of over 20 waitstaff, ensuring high levels of service and customer satisfaction. Ensured compliance with health and safety regulations and acted as a liaison between guests and management to resolve issues.
Degrees, certifications, and relevant coursework
High School Diploma
2005 - 2009
Software and tools used professionally
You can contact Mirzet and 90k+ other talented remote workers on Himalayas.
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