Mirzet Sofic

I am a proactive and personable Customer Care and Support Agent with over 4 years of experience in delivering exceptional customer service. My journey began as a Restaurant Supervisor on Carnival Cruise, where I supervised and trained a team of over 20 staff members, ensuring high levels of service and customer satisfaction. This role honed my ability to manage multiple tasks simultaneously while maintaining compliance with health and safety regulations.

Transitioning to a Customer Service Desk Representative, I responded to inquiries and concerns from passengers, assisting them with booking reservations and resolving issues related to their travel experiences. My current role as a Customer Care Representative for HelloFresh and Chefs Plate Canada allows me to leverage my strong communication and problem-solving skills to assist customers with meal kit inquiries and billing issues. I am dedicated to enhancing customer experience and loyalty through effective communication and a positive attitude.