Midheta Camdzic Dzaferovic

Supervised daily front office and guest service operations in a high-traffic hospitality environment, managing guest check-in/check-out and ensuring smooth service flow across shifts. Resolved escalated guest requests and complaints, coordinated front desk team activities, and supported consistent guest experience during time-sensitive disruptions, including the COVID period.

Provided client assistance in fast-paced airport car rental operations, coordinating vehicle handovers, reservations, and requirements for arrivals and departures. Served as liaison between clients and operational teams, managed rental documentation flow, and handled real-time, time-sensitive problem solving via phone, email, and in-person support.

Delivered end-to-end passenger support from boarding to arrival while ensuring compliance with aviation safety procedures and service protocols. Managed passenger needs in multicultural settings, handled conflict resolution and delays calmly, and supported emergency readiness including dangerous goods awareness and passenger handling.

Handled high-volume inbound customer calls during the COVID-19 period for order status, cancellations, and service updates, providing clear and accurate responses. Coordinated with delivery agencies to verify real-time information and manually tracked cancelled orders to distinguish system errors from customer-initiated cancellations.

Activities and societies: Training covered aviation safety and emergency procedures, dangerous goods awareness, emergency response, customer service excellence, crew resource management, cross-cultural communication, first aid & safety awareness, and time management.

Completed cabin crew and aviation operations training in Saudi Arabia (2018–2022), focusing on in-flight customer service and aviation safety procedures.

Completed high school education in Sarajevo (2007–2011), earning a high school diploma.