Open to opportunities

Edna Osmanbasic

@ednaosmanbasic

Message

To establish a career that enables me to pursue personal and career goals

United States

Message

What I'm looking for

Seeking a role that enables me to pursue personal and career goals while utilizing my talents to drive success and help others thrive.

I am a dedicated and results-driven professional with experience in customer service, inventory management, and staff training and development. As an Assistant Customer Service Manager at Publix Supermarkets Inc., I have honed my skills in managing day-to-day operations, directing departments, and ensuring customer satisfaction. I am passionate about helping my organization and those around me thrive.

I hold a Bachelor of Business degree from Lanier Technical College and possess a strong foundation in sales analysis, software utilization, payroll, and human resources. I am fluent in English and Serbo-Croatian, with beginner-level proficiency in German.

I am committed to delivering exceptional customer service, meeting corporate goals, and maintaining high standards of performance. I am excited to leverage my skills and experience to drive success in a new role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Mananger

Current

Publix Supermarkets

Aug 2015 - Present (9 years 10 months)

• Managed and scheduled a team of 70+ associates, ensuring smooth daily operations.
• Handled customer inquiries and escalations, achieving a 98% satisfaction rate.
• Trained new hires and current employees, improving service efficiency by 20%.
• Processed payroll and balanced $50K+ in assets daily with high accuracy.
• Developed policies and procedures to enhance customer service operations