Edna Osmanbasic
@ednaosmanbasic
To establish a career that enables me to pursue personal and career goals
United StatesWhat I'm looking for
I am a dedicated and results-driven professional with experience in customer service, inventory management, and staff training and development. As a Customer Service Manager at Publix Supermarkets Inc., I have honed my skills in managing day-to-day operations, directing departments, and ensuring customer satisfaction. I am passionate about helping my organization and those around me thrive.
I hold a Bachelor of Business degree from Lanier Technical College and possess a strong foundation in sales analysis, software utilization, payroll, and human resources. I am fluent in English and Serbo-Croatian, with beginner-level proficiency in German.
I am committed to delivering exceptional customer service, meeting corporate goals, and maintaining high standards of performance. I am excited to leverage my skills and experience to drive success in a new role.
Experience
Work history, roles, and key accomplishments
Customer Service Mananger
Publix Supermarkets
Aug 2015 - Present (10 years 7 months)
• Managed and scheduled a team of 70+ associates, ensuring smooth daily operations.
• Handled customer inquiries and escalations, achieving a 98% satisfaction rate.
• Trained new hires and current employees, improving service efficiency by 20%.
• Processed payroll and balanced $50K+ in assets daily with high accuracy.
• Developed policies and procedures to enhance customer service operations
Lead and support a team of 70+ associates, resolving escalated customer issues to achieve a 98% satisfaction rate and implementing procedures that improved performance by 20%. Managed payroll processing and balanced $50K+ in daily assets with accuracy.
Education
Degrees, certifications, and relevant coursework
Lanier Technical College
Bachelor of Business Administration, Business Administration
2014 - 2019
Completed a Bachelor of Business Administration program focused on business fundamentals and administrative skills from August 2014 to May 2019.
Availability
Location
United StatesAuthorized to work in
Bosnia and HerzegovinaJob categories
Skills
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