Mirza Rakovac

Delivered frontline customer service to over 3,000 patients, resolved 800 payment discrepancies, and maintained accurate medical records. Designed and built a patient-facing chatbot serving 100+ users daily, reducing manual inquiry handling by an estimated 30%.

Volunteered with the U.S. Embassy Sarajevo team, helping raise over $185,000 for children's charities across BiH, the highest total among 43 diplomatic delegations.

Led an international summit series, growing it across 3 editions to 3,500+ cumulative attendees. Secured 12 keynote speakers and managed event logistics, protocol, and guest reception.

Delivered community programming across schools, kindergartens, and a senior university, including teaching English to elderly learners. Onboarded incoming volunteers and promoted European Solidarity Corps opportunities.

Organized two advanced alumni workshops in BiH and Kosovo attended by 50 participants. Interviewed 11 candidates for the 2025 internship cohort.

Interpreted for Short-Term Observer teams during election missions, facilitating communication with Election Commission members and polling station officials. Translated written materials between English and Croatian/Serbian/Bosnian.

Coordinated four international bids across LATAM, Canada, India, and Asia, including a $200M metro project. Developed a mobilization plan assigning 40 experts to project roles and co-authored a financial benchmark analysis identifying $500,000 in estimated savings.

Reviewed budgets, work plans, and team documentation in 40+ grant proposals for compliance with national and EU grant requirements. Created the office webpage on WordPress and provided front-desk customer service during peak application season.

Won a $2,500 USAID grant at age 17 to establish a creative business, selling 800+ unique handicrafts internationally. Organized 25 creative workshops across BiH, educating 500+ individuals on upcycling and personal storytelling.

Completed the Explore SAP SuccessFactors Solutions course covering Human Capital Management suite, time management, and employee administration.

Completed the AI Fluency: Framework & Foundations course.

Grade: Cum Laude

Activities and societies: President's List 2021 & 2022; semesters abroad in Germany (Fall 2021/22) and Spain (Spring 2023)

Pursued a B.A. in Management with a full tuition scholarship, graduating Cum Laude and earning President's List honors in 2021 and 2022. Included semesters abroad in Germany and Spain.

Completed pharmacovigilance reporting compliance training.

Selected by the U.S. Department of State as an Academic Visiting Fellow for the Study of the U.S. Institutes program on Journalism and Challenges of Democracy at the Walter Cronkite School.