MNmiron natalia
@mironnatalia
Experienced customer support specialist with a focus on client satisfaction.
Russian FederationWhat I'm looking for
I am a dedicated customer support specialist with over 5 years of experience in fintech organizations and prop firms. My journey began with a Higher National Diploma in Health, Fitness, and Exercise from Stevenson College in Edinburgh, UK. I have consistently focused on upgrading my skills in Forex and Futures trading, which has allowed me to provide exceptional support to clients in this dynamic industry.
In my previous roles, I have taken on significant responsibilities, including supervising a customer support team and managing Discord team moderators. My expertise lies in creating technical and fundamental analyses, maintaining business relationships with clients, and delivering quality service support across various channels. I pride myself on being a dedicated self-learner, always striving to provide the finest services achievable in accordance with organizational specifications.
Experience
Work history, roles, and key accomplishments
Supervisor (Customer Support)
SkilledFundedTraders
May 2023 - Present (2 years 4 months)
Led a team of two associates, managing Intercom chats and handling backend operations including KYC confirmations, risk checking, and payout confirmations. Oversaw Discord team moderators, ensuring a disciplined environment within the teams.
Client Relationship Manager
FirmtouchTradingLimited
Apr 2019 - Present (6 years 5 months)
Created technical and fundamental analysis for clients and maintained strong business relationships. Launched Hindi and English educational webinars, providing answers and guiding clients through corrective steps.
Customer Support Manager
SaledoLLC
Mar 2018 - Present (7 years 6 months)
Delivered service and support to clients via live chats, emails, and phone calls, addressing login/account issues, deposits/withdrawals, and trade inquiries. Performed general back office and client accounting duties, updating client records and following up on client responses.
Healthclub Manager
Gold Gym
Jan 2014 - Present (11 years 8 months)
Managed the biggest Gold Gym in India, consistently achieving target sales. Organized fitness events for secondary schools in Edinburgh.
Education
Degrees, certifications, and relevant coursework
Stevenson College
Higher National Diploma, Health, Fitness and Exercise
Completed a Higher National Diploma in Health, Fitness and Exercise. Focused on developing expertise in health, fitness, and exercise principles.
Availability
Location
Russian FederationAuthorized to work in
Job categories
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