Open to opportunities

Egor User

@egoruser3

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I resolve complex crypto exchange, blockchain, and risk-control support cases.

Russian Federation

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What I'm looking for

I'm looking to continue resolving complex crypto exchange, blockchain, trading, risk-control, and customer support cases in a high-volume fintech environment, with opportunities to improve SOPs, collaborate across teams, and take ownership of escalations.

At MEXC, I’ve processed 20,000+ CIS customer interactions, resolving complex crypto exchange cases across blockchain transfers, P2P, spot and futures trading, account restrictions, and risk-control workflows.

I investigate transaction issues through blockchain explorers, verify TxIDs, networks, MEMO/Tags, and token contracts, then coordinate with risk control, KYC, trading, deposits and withdrawals, P2P, and rewards teams to provide clear next steps. I’ve ranked Top 4 across MEXC Support, maintained a 99+ QA score, and contributed product improvement suggestions.

Previously, I supported CommEX and CLS Global in fast-paced crypto environments, and grew from contact center intern to Leading Economist at Center-invest Bank, where I handled anti-fraud alerts, operational escalations, quality reviews, and employee training.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

MEXC

Aug 2024 - Jun 2026 (1 year 10 months)

Handled high-volume CIS customer support for an international crypto exchange, processing 40-120 chats per shift and 20,000+ interactions total. Managed complex cases across crypto operations, blockchain transactions, trading products, account restrictions, and risk-related support workflows.

Crypto Operations Crypto Transactions TXID Verification Trading Support Futures Trading Support P2P Operations Restrictions Escalation Management Root Cause Analysis Sobot Lark Slack

Night Customer Support Manager

CLS Global

Jun 2024 - Jul 2024 (1 month)

Provided night-shift customer support for a B2B fintech company specializing in blockchain market trading services. Performed client trading monitoring within internal procedures and escalated non-standard situations to internal teams for further review.

Crypto Trading Support Customer Support Escalation Management Blockchain Fintech

Customer Support Specialist

CommEX

Nov 2023 - Apr 2024 (5 months)

Handled CIS customer support requests through live chat and email in a high-volume crypto exchange startup environment. Supported users with spot/futures trading, deposits/withdrawals, blockchain transaction checks, KYC-related issues, and account restrictions.

Spot Trading Futures Trading Support Crypto Transactions KYC Restrictions High Volume Escalation Management Sobot Lark

Leading Economist, Contact Center

PJSC CB Center-invest Bank

Feb 2020 - Oct 2023 (3 years 8 months)

Grew from contact center intern to economist and later Leading Economist, handling phone, live chat, email, and internal banking systems. Managed complex customer cases, complaints, and operational issues requiring additional checks and coordination with internal departments.