Mirla Cabrera
@mirlacabrera
Human services supervisor and bilingual case manager with legal training.
What I'm looking for
I am a bilingual human services supervisor with a background in case management, public benefits determination, and community partnership development. I combine hands-on program oversight with strong regulatory compliance and client-centered service delivery.
At Hillsborough County Social Services I advanced from case manager to Human Services Supervisor, leading staff, developing training materials, and ensuring quality and adherence to policies and productivity standards. I run compliance checks and produce reports to optimize service delivery and program outcomes.
Previously I worked for the Florida Department of Children and Families as an Economic Self-Sufficiency Specialist II handling eligibility determinations for Food Stamps, Medicaid, and Cash Assistance under strict state and federal deadlines. I also have international experience in customer service, legal internships, and public policy analysis.
I hold a Bachelor in Law (Cum Laude) and am pursuing a Juris Doctor. I bring strong research, documentation, and Microsoft Office skills, fluency in English and Spanish, and a commitment to restoring self-sufficiency and improving community outcomes.
Experience
Work history, roles, and key accomplishments
Human Services Supervisor
Hillsborough County Social Services Department
May 2024 - Present (1 year 4 months)
Promoted to supervise social services special programs, plan and implement policies and training, and ensure service quality and compliance while managing and evaluating assigned case managers and training staff.
Case Manager
Hillsborough County Social Services Department
Jan 2020 - May 2024 (4 years 4 months)
Managed comprehensive case plans and documentation, assessed client needs and eligibility, and coordinated services in accordance with local, state, and federal guidelines to improve program delivery and client outcomes.
Economic Self-Sufficiency Specialist II
Florida Department of Children and Families
Jan 2017 - Dec 2020 (3 years 11 months)
Determined program eligibility for benefits (Food Stamps, Medicaid, Cash Assistance) by applying federal and state regulations, managing a high-volume caseload, and meeting time-sensitive legal deadlines using computerized eligibility systems.
Customer Service Representative
Data Vimenca
Jan 2013 - Dec 2016 (3 years 11 months)
Processed money transfers for Western Union customers via phone in English and Spanish, performed key entry and clerical operations, resolved transaction issues, and trained employees on procedures.
Public Policies Intern
Suprema Corte de Justicia
Jan 2012 - Dec 2014 (2 years 11 months)
Analyzed and reviewed judicial judgments, completed accurate case documentation, and organized and scanned judgments to support the Public Policies area.
Civil Law Intern
Escuela Nacional de la Judicatura
Jan 2011 - Dec 2011 (11 months)
Managed and monitored teachers and student participation, maintained shared documentation and site updates, drafted press releases, and supported course logistics and brainstorming using XMind.
Education
Degrees, certifications, and relevant coursework
Cooley Law School
Juris Doctor, Law
Juris Doctor candidate at Cooley Law School, expected class of 2027.
Escuela Nacional de Locucion Profesor Otto Rivera
Certificate in Broadcasting and Master of Ceremonies, Broadcasting
Completed a Broadcasting and Master of Ceremonies course in 2015.
WIPO – World Intellectual Property Organization
Certificate, Intellectual Property
Completed the online Intellectual Property – General course in 2014.
Universidad Autónoma de Santo Domingo
Bachelor in Law, Law
Grade: Cum Laude
Completed Bachelor in Law degree with Cum Laude honors in 2013.
Escuela Nacional de la Judicatura
Professional Workshops, Law
Attended multiple workshops in 2011 including Constitutional Law, General Theory of Law, Family Law, International Human Rights Law, and Criminology and Forensic Science.
Availability
Location
Authorized to work in
Job categories
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