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Paloma Serrano Castillo

@palomaserranocastill

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Experienced academic project manager specializing in program delivery, quality assurance, and team leadership.

Zimbabwe

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What I'm looking for

I seek a leadership role managing academic programs where I can improve quality, scale offerings, lead teams, and use data to optimize outcomes.

I am a senior academic project manager with over a decade of experience planning, coordinating, and executing international training programs and master's degrees.

I have led large teaching and operations teams, managed budgets and KPIs, and coordinated with partner institutions to ensure high-quality program delivery.

My strengths include academic quality assurance, student follow-up, process optimization, and institutional representation at educational events.

I bring practical experience in LMS platforms (Moodle, Classlife), data-informed decision making, and creating strategic plans to expand and promote training offerings.

Experience

Work history, roles, and key accomplishments

Project Manager Académico

Mainjobs

Apr 2019 - Dec 2025 (6 years 8 months)

Led end-to-end management of international academic programs, coordinating institutions, faculty and partners to deliver master’s and training programs while monitoring KPIs, quality and budgets. Implemented process optimizations and represented the organization at educational events.

Quality Assurance KPI Tracking Stakeholder Management

Responsable de Operaciones

Grupo Telefónica

May 2013 - Mar 2019 (5 years 10 months)

Directed large operations teams (300+), managed complex operational projects, improved processes and controlled budgets to raise productivity and quality ratios. Developed operational procedures and implemented proposals to optimize organisation and management.