Mirjam Sindonen

Served as primary billing point of contact for high-value enterprise accounts, customizing invoice structures to meet bespoke client requirements. Resolved complex billing discrepancies and supported client onboarding and account setup.

Partnered with EMEA Account Managers, Sales, and Payroll to review financial data and prevent billing discrepancies for key clients. Managed invoiced disputes, payment escalations, and high-priority client queries.

Supported end-to-end billing operations and ensured accurate invoice processing across client accounts. Owned integrity of client and employee records within NetSuite for audit compliance.

Authorised and approved high-value multi-currency lending transactions within delegated authority. Coordinated with relationship teams to resolve operational issues and maintained compliance with internal controls.

Processed loan drawdowns, repayments, and settlements. Applied and calculated fees accurately and supported loan amendments and system updates for relationship teams.

Managed complex debt recovery and payment arrangement cases while supporting vulnerable customers. Coordinated with external collection agencies and produced operational reports.

Managed inbound and outbound collections calls while consistently meeting performance KPIs. Specialised in fleet accounts and complex payment arrangements, and trained new team members.

Certified as a Mental Health First Aider.

Completed coursework in Resource Management of Clothing & Textiles.

Studied Economics, Law, Media & Sports Studies.