Simone User

Reorganized the EMEA AR portfolio into four sub-regions to improve operational efficiency, while leading AR operations for South and Central Europe and managing a ~$2B USD regional portfolio. Supervised an outsourced team, handled escalations, and served as primary point of contact for key customers to drive timely collections and resolve payment blockers.

Implemented automation for billing intake operations, reducing daily billing effort by 80%. Led finance process automation and workflow optimization projects, and managed global outsourcing and outsourced team delivery to maintain compliant, accurate daily billing.

Managed global B2B billing operations overseeing ~$3B USD in invoicing, reconciling shipped warehouse units with SAP bookings to ensure accuracy. Resolved billing bottlenecks, tracked KPIs, and developed reporting dashboards and metrics to drive monthly performance improvements.

Reconciled open AR balances and partnered with AR divisions to resolve discrepancies, preparing monthly/quarterly reconciliation statements for customers. Designed and implemented spreadsheet tools for reporting and monitoring, and resolved complex billing issues by coordinating across corporate business units.

Managed the largest UPS customer in Europe (Amazon EU SRL) with 400+ accounts, investigating and resolving payment issues while ensuring collections followed credit policy to reduce DSO. Audited rate cards and contracts to prevent incentive and billing problems, and delivered weekly/monthly and ad hoc balance reporting.

Performed quality audits of internal credits and debits for the FCR division and prepared weekly/monthly reports under strict deadlines. Updated audit guidelines, supported team execution of daily work, and processed data using Excel spreadsheets and macros while mentoring team members on UPS policies and procedures.

Handled inbound customer calls, identified billing issues, and coordinated with internal departments to resolve queries efficiently and on time. Performed credit/debit calculations and billing analysis using Excel spreadsheets and macros, including recalculating discounts/prices for a strategic Italian customer.

Earned a High Secondary School Diploma as an Industrial Technical Expert, specializing in IT.

Completed secondary education with a specialization in IT, covering subjects such as computer systems, data processing, and probability calculations.

Completed the Google Data Analytics certificate program.

Completed additional LinkedIn Learning and SQL courses to support technical and analytics skills.