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Valeria Capitanio

@valeriacapitanio

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Collections Specialist with expertise in financial relationship management.

Italy

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What I'm looking for

I seek a collaborative environment where I can leverage my financial expertise and contribute to partner success.

I am a dedicated Collections Specialist III with over a decade of experience in managing complex financial relationships and ensuring compliance with contractual obligations. At MoneyGram International S.A., I have honed my skills in reviewing contracts, determining root causes of issues, and collaborating with partners to enhance their revenue streams. My role has involved not only resolving financial discrepancies but also providing strategic solutions that align with partner needs.

Previously, as a Senior Global Partner Servicing Specialist, I successfully facilitated the onboarding of large accounts and managed the partner life cycle, ensuring that all concerns were addressed promptly. My ability to work closely with various internal departments has allowed me to deliver tailored solutions that meet the unique needs of each partner. I thrive in dynamic environments and am committed to exceeding expectations through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Collections Specialist III

Current

MONEYGRAM INTERNATIONAL S.A.

Jun 2014 - May 2024 (9 years 11 months)

As a Collections Specialist III, I reviewed contracts to ensure compliance with payment obligations, identified root causes of issues, and collaborated with partners to enhance their revenue through tailored solutions.

Contract Management Problem Solving Revenue Communication

Senior Global Partner Servicing Specialist

MONEYGRAM INTERNATIONAL S.A.

Mar 2013 - May 2014 (1 year 2 months)

Managed complex financial relationships with key partners, facilitated onboarding of new accounts, and ensured ongoing support by collaborating with internal departments to address partner concerns.

Account Management Onboarding Collaboration Customer Support

Settlement Clerk

MONEYGRAM INTERNATIONAL S.A.

Feb 2012 - Feb 2013 (1 year)

Handled settlement processes and ensured accurate financial transactions within the organization, contributing to the overall efficiency of financial operations.

Financial Operations Settlements Time Management

Agent Support Representative

MONEYGRAM INTERNATIONAL S.A.

Feb 2010 - Nov 2011 (1 year 9 months)

Provided support to agents by addressing inquiries and resolving issues, ensuring a smooth operational flow and maintaining strong relationships with agents.

Customer Support Relationship Management Communication Problem Solving

Sales Manager Assistant

GATE ELEVEN SRL

May 2009 - Sep 2010 (1 year 4 months)

Assisted the sales manager in daily operations, supported client interactions, and contributed to sales strategies to enhance business performance.

Sales Support Strategy Development Team Collaboration Communication

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Bergamo

Bachelor, Foreign Languages

2003 - 2006

Bachelor in Foreign Languages with a focus on English and German. Developed strong communication skills and cultural awareness through language studies.

ITC B. Belotti, Bergamo

High School Diploma, General Studies

1998 - 2003

High School Diploma with a focus on languages and business studies. Gained foundational knowledge and skills for further education and professional development.