Silvia Sansoni

Led collections and accounts receivable operations for a portfolio of 1,700+ customers, improving cash recovery through prioritised phone/email outreach, dispute resolution, and bank reconciliations. Managed recruiting, mentoring and a team-level write-offs project while coordinating closely with sales and cash teams.

Managed collections and credit risk for a large customer portfolio (~$30–$35M), performing order release, credit limit management, cash allocation and month-end reporting to maintain high 'Current' balances and near-zero unallocated cash.

Executed EMEA collections and debt management activities, negotiating account resolutions, coordinating with external collection agencies and internal teams, and resolving disputes to meet monthly targets and maintain accurate collections records.

Performed collections for Microsoft Financial Services EMEA, mentoring new hires, liaising with sales to resolve queries, producing customer statements and supporting weekly/monthly targets and month-end close activities.

Coordinated a team of 15 staff, managed administration, schedules and event logistics, taught immigrant students and managed budgets for educational activities and trips.

Provided front-line customer service and sales support at events and conferences, resolving queries, promoting services and working within a 20-person team to meet customer needs.

Completed a Bachelor degree in Educational Sciences at the Università degli Studi di Perugia.

Participated in an Erasmus exchange year at the University of Valencia.

Completed secondary education and obtained the high school leaving certificate.