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Maria eduarda Storck Rocha

@mariaeduardastorckro

Client operations specialist at ASS Sasso Crédito Imobiliário, guiding mortgage clients through documentation and streamlining financing workflows.

Italy

Message

At ASS Sasso Crédito Imobiliário, I support financing operations and mortgage advisory for returning and new clients, guide people through compliance and documentation requirements, and coordinate case handoffs across time zones. After rejoining, I re-established key client relationships within my first month back.

Earlier at ASS Sasso Crédito Imobiliário, I supported clients through real estate financing and redesigned the document-tracking workflow to reduce administrative bottlenecks. At Caixa Econômica Federal, I supported business clients with banking operations, account openings, and KYC documentation; I also bring multilingual customer service experience from Bella Napoli.

Experience

Work history, roles, and key accomplishments

Current

Commercial Assistant — Client Advisory

Current

ASS Sasso Crédito Imobiliário

Jan 2024 - Present (2 years 9 months)

Rejoined to support financing operations and mortgage advisory for returning and new clients, re-establishing key client relationships within the first month back. Guide clients through updated compliance and documentation requirements, reducing processing delays and improving first-time approval rates.

Client Advisory Mortgage Advisory Compliance Documentation Cross Functional Collaboration Time zone Coordination

Customer Service Associate

Bella Napoli

Jan 2023 - Dec 2023 (11 months)

Delivered multilingual customer service (Italian, Portuguese, English) while handling 100+ transactions per shift with consistent accuracy. Improved service flow during peak hours through fast payment processing and proactive order coordination, reducing customer wait times.

Multilingual Customer Service Payment Processing Order Coordination Customer Experience

Commercial Assistant — Real Estate Finance

ASS Sasso Crédito Imobiliário

Apr 2017 - Jan 2020 (2 years 9 months)

Supported clients end-to-end through financing and mortgage processes, translating complex documentation into clear, actionable steps. Redesigned document-tracking workflow, cutting administrative bottlenecks and shortening turnaround on client files.

Real Estate Finance Mortgage Processing Document Management Client Advisory Process Improvement

Banking Assistant — Business Clients

Caixa Econômica Federal

Mar 2015 - Mar 2017 (2 years)

Managed relationships with business clients, supporting daily banking operations and account management for a portfolio of 50+ monthly cases. Facilitated corporate account openings and documentation verification under KYC compliance requirements.

Banking Operations Account Management KYC Compliance Customer Relationship Management Financial Products