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@miriammuriithi

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Remote customer support specialist fluent in Swahili and English.

Kenya

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What I'm looking for

I seek remote roles offering customer-facing responsibilities, opportunities to resolve complex issues, collaborative culture, clear SLAs, and chances for growth and skills development in support or interpretation roles.

I am a customer-focused remote support professional with over two years of experience in call-center customer service and remote medical interpretation, delivering high-quality chat, voice, and email support while meeting SLAs and quality targets.

I have hands-on experience with CRMs and ticketing systems including Zendesk and Salesforce, and I take ownership of cases from first contact through resolution, de-escalating complaints with empathy and clear communication.

I value continuous learning and feedback, demonstrate strong time-management in fully remote setups, and have supported onboarding and process improvements while maintaining accuracy and professionalism under pressure.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Verceed LTD

Aug 2025 - Present (5 months)

Handle high-volume inbound/outbound calls, emails, and chats using Zendesk and Salesforce to achieve first-contact resolution and de-escalate difficult situations, while supporting onboarding of new team members.

Customer Support Zendesk Salesforce Escalation Management CRM Documentation Remote Work

Swahili Medical Interpreter

E-Translation

Jan 2024 - Nov 2025 (1 year 10 months)

Delivered real-time Swahili–English interpretation for 50+ remote medical consultations weekly, ensuring accurate, confidential communication and meeting punctuality and call-quality targets across time zones.

Medical Interpretation Swahili English Confidentiality Patient Advocacy Time Management