Customer service and operations professional with 15+ years of experience working with clients, teams, and suppliers in diverse and fast-paced environments. Throughout my career in the United States, I developed strong adaptability to new environments, systems, and processes, along with solid operational coordination and stakeholder management skills. Fluent in Portuguese and English, highly organised and team-oriented, I am currently seeking a new professional environment where I can apply my experience, develop new skills, and continue growing professionally.
Looking for a job
Miriam Graça
@miriamgraca
Luxury Hospitality & Client Experience Professional | Operations & Events | B2B Relations, Sourcing & Customer Excellence
PortugalExperience
Work history, roles, and key accomplishments
RC
Assistant Merchandiser
Royal Palm Yacht & Country Club
Oct 2022 - May 2026 (3 years 7 months)
Managed shop operations, purchasing, vendor relations, and visual merchandising. Achieved 100% of sales targets and coordinated collections with premium brands.
BC
Merchandiser
Burlingame Country Club
May 2025 - Oct 2025 (5 months)
Exceeded semi-annual sales target by 40% and managed buying for Spring/Summer 2026 collection. Introduced G/FORE brand and provided personalized service to members.
OC
Golf Shop Associate
Old Oaks Country Club
May 2021 - Oct 2023 (2 years 5 months)
Provided personalized customer service to members and supported purchasing of seasonal collections. Assisted in corporate golf events for high-profile clients.
TI
Spa Operations Assistant
The Club at ibis
Nov 2019 - May 2021 (1 year 6 months)
Delivered personalized customer service to club members and managed daily spa operations using Jonas Software. Handled inventory control and cross-selling.
TV
Hostess / Receptionist
The Country Club of Sapphire Valley
May 2019 - Nov 2020 (1 year 6 months)
Provided reception and hosting services at a country club during summer seasons.
BC
Golf Shop Assistant
Boca West Country Club
Oct 2018 - May 2019 (7 months)
Assisted in golf shop operations during the winter season.
Customer Service Advisor
Leroy Merlin
Jan 2014 - Jun 2018 (4 years 5 months)
Assisted customers with construction and home improvement solutions, coordinated technical services, and monitored customer satisfaction.
Education
Degrees, certifications, and relevant coursework
EA
Escola Secundária da Amadora
High School Diploma, General Studies
Completed high school education at Escola Secundária da Amadora in 2007.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PortugalAuthorized to work in
Salary expectations
25k-28k EUR
Social media
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