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Chianumba Chisom

@chianumbachisom

Customer Support Associate at LemFi, identifying recurring customer issues and recommending service and product improvements.

Nigeria

Message

At LemFi, I support customers by email, troubleshoot issues, and identify recurring patterns in customer inquiries. I share customer insights and recommend improvements to processes, product features, and customer education.

At WayMaker Logistics, I managed daily customer service operations, including shipment bookings, order tracking, and complaint resolution. I coached the team, monitored KPIs, and developed service policies and processes.

At Oikocredit EDCS, I coordinated country operations and stakeholder engagements, maintained operational records, and supported data collection and reporting. Earlier, I handled customer service roles at Stanbic IBTC Bank and Access Bank Plc.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

LemFi

Apr 2026 - Present (7 months)

Provided timely and professional support to customers via email, troubleshooting issues with accuracy and empathy. Collaborated with the team to improve service quality and identified trends to recommend process improvements.

Customer Support Troubleshooting Email Support Collaboration Process Improvement Trend Analysis

Customer Service Manager

WayMaker Logistics

Jan 2024 - Mar 2026 (2 years 2 months)

Managed daily operations of the customer service function, ensuring timely resolution of inquiries and complaints. Led and coached the team, handled escalations, and developed policies to improve service quality.

Customer service management Team Leadership SLA Management KPI Monitoring Escalation Management Process Improvement Reporting

Country Assistant

Oikocredit EDCS

Feb 2021 - Dec 2023 (2 years 10 months)

Coordinated operational and administrative activities supporting country-level programs and stakeholder engagement. Managed relationships with partners, maintained documentation, and supported data collection and reporting.

Operations Coordination Stakeholder Management Vendor Management Documentation Data Analysis Reporting Logistics

Customer Contact Centre Consultant

Stanbic IBTC Bank

Jan 2020 - Jan 2021 (1 year)

Managed customer interactions while adhering to operational standards and service-level requirements. Resolved inquiries efficiently and collaborated with internal teams for timely issue resolution.

Customer Service Issue Resolution Communication Skills Collaboration

Teller/Customer Service Officer

Access Bank Plc

Jun 2017 - Dec 2019 (2 years 6 months)

Processed customer transactions with accuracy and compliance. Managed customer relationships and supported service delivery objectives while adhering to organizational procedures.

Customer Service Transaction Processing Compliance Relationship Management